• Report: #382974

Complaint Review: Luminous Brites

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  • Submitted: Mon, October 20, 2008
  • Updated: Wed, December 10, 2008

  • Reported By:Sheridan Arkansas
Luminous Brites
3600 Ocean View #2 Glendale, California U.S.A.

Luminous Brites Don't be caught in the dark like I was! It is not too Bright dealing with Luminous Brites!! Glendale California

*Consumer Comment: Luminous Brites

*Author of original report: Luminous Brites Glendale,CA

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I received an email telling me about this Free 14-day supply of tooth whitening stuff that I only had to pay the shipping on to receive it. Well duh! That isn't free! But since it was only $5.99, I signed up for it as an incentive for my husband to stop smoking. There was never anything that I could see that indicated other charges would come later.

Today I am looking at my bank statement on line and see this charge for $88.97 from the same company. I immediately called my bank and they said it was a pre-authorized debit transaction and that there was nothing that they could do until it had cleared and then I could take off from work, drive down 30 miles to the local branch and fill out the banks papers and in 10 days I may or may not be able to get my money back.

The bank tried to call the company for me after I explained to them that I had only received a free supply and it was for 14days, definiately not $87 dollars worth. Guess what? Yep, the number that was provided to the bank was one digit short of being valid. Hmmn, bet that was accidental right?

I googled the name on the envelope that the product was sent in and found that there was a phone number, I called it and after being on hold for several minutes got this flat, monotone voice that clearly was not happy to be getting the call. He explained to me that the charge was from the shipment that I was being sent because I did not cancel my subscription within 20 days of the product being shipped to me. I explained that I did not know anything about any shipment and that I wanted my money put back into my account. He told me to email the support team and/or billing to get it back. I was too mad to explain to him that all of that would be far too late to stop the insuffient funds fees that I would be liable for behind the trickery and deceit of his company. It is absolutely criminal what they are doing to people. The funny thing is that on the initial email the name "Crest" was plastered all over the ad, that is what made me feel safe in doing it. Everyone can trust Crest right? It is a set up and trick! And to top it off, the free tube of toothpaste that was promised was not in the bag! I hope that this report is posted all over the world and that the people behind this scam end up behind bars for stealing!

Kerri
Sheridan, Arkansas
U.S.A.

This report was posted on Ripoff Report on 10/20/2008 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Luminous-Brites/Glendale-California-91208/Luminous-Brites-Dont-be-caught-in-the-dark-like-I-was-It-is-not-too-Bright-dealing-with-382974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Luminous Brites

AUTHOR: Oreiuqet - (U.S.A.)

I should've read your report before the same thing happened to me today after i saw my billing statement with the 88 dollars charged.

I want to know what happend did your problem get resolved?

I called the company they said they will give me a refund.

I also called my bank.

But I am worried and I am not sure what is going to happen.
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#2 Author of original report

Luminous Brites Glendale,CA

AUTHOR: Kerri - (U.S.A.)

In addition to the report filed yesterday I would like to add that the product that was supposedly shipped has still not arrived and I still have not received a response to my email sent to the company. I filed a formal dispute on the charge with my bank and they will come to a decision within 10 days. I am going to tell everyone I know about this deception, they put people in jail for stealing!
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