- Report: #388993
Report - Rebuttal - Arbitrate
Complaint Review: Luminous Brites
Luminous Brites3600 Oceanview Blvd #2 Glendale, California U.S.A.
Luminous Brites TEETH WHITENING FRAUD - BEWARE!!! Glendale California
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A couple of weeks later, I received a small envelope with no invoice, instructions on returns, or anything re: the company itself. There was very little information. After another couple of week, I received another shipment, but this time there was a note that I have been charged $88.97 and to cancel call 866-360-1477 or at firstname.lastname@example.org. When I called the number, a monotone unenthused man picked up stating that he has cancelled my account but I will have to email "billing" for the return process. I asked for the phone number but he indicated that email was the only form of communication.
I sent an email as he instructed and received a response the next day, only indicating that I was charged because I agreed to their "terms and agreement" for additional shipments if I didn't cancel within a certain timeframe and that I will no longer be charged since my account is now cancelled. The email never states HOW to send the product back for a refund, so I responded to this email asking this exact question. I never got a response. I did this for 3 days straight and absolutely no reply on the instructions for a return or refund.
On the second day, I called the 800 number again. Same guy picked up and I know this because his voice is very distinct. He continues to tell me that I have to email. On the third day, and still with no reply via email, I called the number again. The same guy picked up again! He tells me that I have to email, which I explained that I have already done so and received no response. He said to me "I see here that we've sent you an email on 11/5/2008" referring to the first email and I said "yes, the first email I got, but not the additional emails re: the address to send back the product". He decided to take me off course by saying "well then don't say you haven't received an email because you did" and I repeated myself to tell again, that I received THAT email but not the ones where I asked for a returns process. But before I could finish, he had hung up on me. I called back and said "can I just have the mailing address to send this back before you hang up on me again" He said "excuse me, that wasn't me" but it was him!!! With a voice like his, it's hard to disguise. and then he hung up on me again. All in all, i called back 3 times and he hung up on me 3 times. I still have not received a reply regarding returns or refunds.
Since then, I have googled the company and found many complaints, all very similar to mine. I have already filed with the BBB and www.ic3.gov (for internet scams) today and on Monday 11/11/2008 I will also file a police report locally so that they can send this report to Glendale, CA (where their office is supposedly located) and with the Federal Trade Commissions because they are selling/sending products across state line. I will get down to the bottom of this scam and I have learned my lesson.
This report was posted on Ripoff Report on 11/07/2008 02:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Luminous-Brites/Glendale-California-91208/Luminous-Brites-TEETH-WHITENING-FRAUD-BEWARE-Glendale-California-388993. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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