- Report: #415545
Report - Rebuttal - Arbitrate
Complaint Review: Luminousbrites.com
Luminousbrites.com3600 Oceanview Blvd., #2 Glendale, California U.S.A.
Luminousbrites.com ROBBERY INTERNET SCAM BUSINESS Glendale California
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I spoke to a person identify himself as a manager his name is Sebastian Bundy at this number and cancelled my membership also he told me I had 15 days to return the package if I was not satisfied with the product but I needed to send an email to their billing department at (firstname.lastname@example.org) to request a return merchandize authorization in order for them to accept the return package and issue a refund. Therefore I send more than 5 emails to this email address since Thursday 1-16-09 finally they returned my emails on 1-20-09 but giving me a run around with their policy and did not giving me a Return Merchandize Authorization # which is necessary in order to get a refund.
They did offer to let me keep the product and said they would give me a credit of $34.99 minus the shipping charge. I declined their offer and asked for RMA # again because their return policy has 15 day satisfaction return policy on all shipments. I do not want the product but still I have not received RMA #. I called again and again to their 866-630-1477 but they said the billing department could be reached only through emails and nothing they could do and did not provide the direct phone # for the billing department???
Until today I am exhausted with their internet scam and dirty tricky to prolong the time required giving out the RMA # so my 15 days guarantee will be expired and they do not have to refund my money. THIS IS AN INTERNET ROBBERY! I would like to report their scam
This report was posted on Ripoff Report on 01/24/2009 12:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Luminousbritescom/Glendale-California-91208/Luminousbritescom-ROBBERY-INTERNET-SCAM-BUSINESS-Glendale-California-415545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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