Bad business practice on behalf of Luna Car Center. I financed a Chevy Van from Luna Car Center with an initial down payment of $1000.00 and 2 pickup payments of $500.00. We made the first pickup payment of $500.00. Shortly after this we received a letter in the mail from a company called Car Financial who stated that our loan was sold to
them by Luna Car Center and we no longer make any payments to Luna.
First I called Car Financial and asked who we make our payments to and when the next payment was due. They stated that we no longer pay Luna and our payment was $350.00 to be payed on the first of the following month. I tried calling Luna numerous times that same day with no answer.
Originally the following $500.00 pickup payment was to be due on the 8th of April 2011. Kathrine from Luna Car Center Called me when the payment was already 13 days past due and said we had to pay them or bring the vehicle back to them. [continued below]....
..... I told them that we would not be able to make the payment until the 30th. Now we have spent $1500.00 on a
vehicle that is not with us. We were not informed by Luna that if the loan was transferred to Car Financial we would still be paying them for the last pickup payment. Kathrine who is the finance supervisor was very rude over the phone, decided to call me 13 days after the payment was due and tell me to either pay or return the van. If this was not done, than we would incur an additional repo fee of $350.00. We returned the car immediately. Now we are out of a vehicle. I have spoken with
Kathrine numerous times since we returned the vehicle stating that we will have the cash on the 30th of April. She said that they will hang on to the vehicle until then. This vehicle is being used for work purposes. I am not able to do my job without it. If she would have called us when the payment was 1 or 2 days past due, we would not be in this situation.