- Report: #955519
Report - Rebuttal - Arbitrate
Complaint Review: Luna
LunaGlen Burnie Maryland Glen Burnie, Maryland United States of America
Luna Refund on product never recived Glen Burnie, Maryland
*UPDATE Employee: Luna Reply
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I have spoken to several customer service reps including sending an email to the District Mgr. I was told on multiple occasions that the owner will be in to sign the check on Friday. I guess it was a script to shut me up. After mentioning attaining a lawyer, I receive an email stating that they attempted to send the check out, but it was returned with the incorrect address. I have gotten every single piece of mail ever needed, but this time it's an issue.
I believe in patience, but not two months worth of patience that I have NOT received service for. It's 140 bucks. This is the most unprofessional company I've ever dealt with. You can't even get in contact with a manager. The customer service reps just pass the phone along to one another. I wouldn't recommend LUNA to my worst enemy.
This report was posted on Ripoff Report on 10/15/2012 06:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Luna/Glen-Burnie-Maryland-20161/Luna-Refund-on-product-never-recived-Glen-Burnie-Maryland-955519. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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