• Report: #952000

Complaint Review: Lundy Motors

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  • Submitted: Sun, October 07, 2012
  • Updated: Sat, October 13, 2012

  • Reported By: CTF — Clarksville Virginia United States of America
Lundy Motors
1251 W. Danville Street South Hill, Virginia United States of America

Lundy Motors Buyer beware, vehicle claim to be reliable but wil leave you stranded South Hill, Virginia

*Author of original report: Response To Dealer

*REBUTTAL Owner of company: Lundy Motors

*Consumer Comment: What kind of warranty did you get with this "reliable" 12 year old car?

*Consumer Comment: Wondering....

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Bought a 2000 Eclipse stating I wanted a reliable vehicle for work. Day one after 15mins the car shuts off at a red light and doesn't want to start back. Car taken back to dealer and it was kept for a day. Claimed it was water in the motor where the engine had been cleaned. Vehicle continues what it was doing, taken back yet again and it was actually a broken fuel line leaking fuel onto the motor.

Vehicle continues having trouble cranking however yet to leave me stranded. After only about a month or so of owning the car it refuses to crank when leaving a store. The dealer picked up the car claiming it cranked but it had a problem with the starter. They replaced the starter however now it makes an odd noise when cranking. After just a short time, all over again the vehicle will not crank, every few hours it will crank and then it wont crank when you try again. Dealer stated they are not going to do anything about this even though the car has done this for quite some time and has had trouble since it was purchased.

Supposedly this vehicle was inspected by a mechanic and many things were fixed before purchase however in reality there is no way that actually happened. The power steering belt it about to break, the vehicle will not crank, there are funny noises while driving down the road. The door locks were supposed to be repaired however the passenger door will not lock or unlock with the button or remote. Leaks were supposed to be repaired but you can still smell oil burning from the engine compartment. At around 60MPH the vehicle starts to shake and the rear suspension starts making loud noises as do the front wheels. As of today the vehicle is stuck at my Mothers home due to not cranking, the battery is not dead, the alternator is charging. All the lights are bright and everything is working but the radio but the car is silent when you attempt to crank it.

This car has to sit in the driveway because of fear of it laying me down somewhere. There have been many problems with the finance company and the vehicle itself. Beware of this dealer and of Westlake financial. Avoid this dealer unless you have your own mechanic inspect the vehicle!!

This report was posted on Ripoff Report on 10/07/2012 10:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lundy-Motors/South-Hill-Virginia-23927/Lundy-Motors-Buyer-beware-vehicle-claim-to-be-reliable-but-wil-leave-you-stranded-South-952000. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Response To Dealer

AUTHOR: Chase - (United States of America)

The vehicle has been taken to another mechanic, it is again the starter causing the problem, the GPS system is working perfectly and causing no issue to the vehicle. The fuel line which was replaced was a problem from the moment the vehicle was picked up after purchase but blamed on water in the motor from being cleaned.

All of the vehicles problems have been well documented even with videos showing the vehicle not cranking, exactly what it does as well as cranking with other issues. I am not the only person whom has bought a vehicle from this dealer that is having problems, I have spoken with others.

There was a smell of burning oil which was "fixed" with a new oil cap however the smell still exists after about 10 minutes of the vehicle running.

The finance company has been contacted about several issues regarding this vehicle and are launching an investigation into it themselves.
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#2 REBUTTAL Owner of company

Lundy Motors

AUTHOR: Lundy Motors - (United States of America)

My Name is Ashby Lundy and I am the owner for Lundy Motors the dealership mentioned above. I am very sorry this customer is dissatisfied, however this review is inaccurate and unfair.


The non-cranking issue is a result of the Customer ripping out the GPS tracking system that was installed on the vehicle as required by the lender and agreed to by the customer at the time of sale. The GPS system is directly tied to ignition system on the vehicle and when it was ripped out it caused the vehicle to intermittingly not crank. Attempting to remove this GPS
system without permission of the lender was a direct breach of the GPS disclosure contract signed by the customer at the time of sale. It could have resulted in an immediate repossession by the lender.

I assisted this customer in ways that most dealers would not have including but not limited to the following:

1. I agreed to post date 60% of the down payment for 45 days in order to secure financing. The customer was supposed to pay the full balance within 30 days but I agreed to hold the vehicle for another two weeks because the customer informed me at 30
days that they did not have the money.

2. I performed hundreds of dollars in repairs post sale on a vehicle sold As-Is and without and service contract or warranty. I did this because I cared about the customers financial situation and I wanted them to be able to afford to make their new car payment on time. Repairs described in detail below.

1)  Fuel Pressure Line was replaced free of charge.  It was inspected by a professional and 3rd party mechanic and was OK at the time of sale but it began to leak within the first 30 days so we agreed to make the repair.

2)  The customer called me late one Friday night with the complaint that the vehicle would not start and had stranded him in a
grocery store parking lot. We had it towed the following Saturday morning, and determined the starter had gone bad. The starter was replaced with a brand new starter backed by a warranty the by Tuesday of the following week. We paid for the towing, the starter and the labor.

3)  The customer also complained of an oil burning smell on the motor at the time we replaced the starter. The seal around the oil cap dry and oil was seeping around that cap and dripping down the side of the motor. We replaced the oil cap free of charge.

If you have any questions or concerns regarding the integrity of my business feel free to contact me anytime at 434-774-5852. 


Sincerely, Ashby Lundy.
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#3 Consumer Comment

What kind of warranty did you get with this "reliable" 12 year old car?

AUTHOR: Ken - (USA)

How many miles are on it? How did it do on the test drive? Westlake Financial is the leading sub-prime financial company.. a deadbeat lenderThe dealers who use these kinds of lenders deal in older, high mileage cars and will tell you whatever you want to hear to make the purchase.
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#4 Consumer Comment

Wondering....

AUTHOR: Jim - (USA)

Did you even take this thing on a test drive BEFORE you bought it?  Did you have YOUR MECHANIC check it out BEFORE you bought it?
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