On 2-6-2012 I purchased a 2012 Chevy Equinox LT w/the total cost of $29,426.25 from Sales Chad paying via Cash Paid in Full with the accessories/add ons that was also purchased.
On 9-26-2012 I traded the Equinox for a credit of $22k from the dealership, applied it to a 2012 Chevy Cruz LT1 for a total of over $21k w/a trade difference of minus $366.75, License Plate $235, Title & Transfer Fees $36, Transit Tax $20 & Document Administration Fee $75.00 Totaling $291 from Sales Pat. In other words to them considered a even trade up. Numbers are rounded up/down. The package included Fog lights, Sunroof, Premium Sound, Power seat adjustable driver, Remote start, rear parking assist door sill plates and all weather mats.
On 9-28-2012 I returned to dealership to speak with the General Manager Pam to express how I got ripped off. Under no circumstances would she refund cash back, only to agree with putting a Seal Coat (Cila-Jet) treatment on the exterior & interior of the Chevy Cruz at a mark up price of $799.00. She only applied the Cila-Jet because there was some kind of white specs on the front hood and the vehicle was dirty from the poor cleaning job the service center provided at the time of trade.
On 9-29-2012 I brought a former auto sales professional of 12 to 13 years experience to discuss the options with the GM Pam to try to make me happy. Again, no deal or any adjustment. I then demanded my Chevy Equinox back from Pam & again was denied & found out that my Chevy Equinox was already sold & gone leaving me with nothing accept the initial Trade of the Chevy Cruz. Even doing research in finding a better deal at another Chevy deal with even a $2000.00 savings. The whole period of the transactions, nothing was ever mentioned on a return policy even if the State of Minnesota has no 3 day return policy. The dealership still should have informed and told me of any said return policy in which they failed to do.
Has my friend and I tried to discuss the new deal we had found at another Chevy dealer, Pam was noticeably getting agitated and accusing me that's we we agreed on. I replied, "no that's what you agreed on". So then we threw another chance at her with ok about matching the invoice price minus the holdback? Again, no matter what was said she would not make a customer happy let alone a returning customer.
To say the least the mark up's on this deal was real and from the 1st time I walked in to the time of the trade, each person that was involved denied any mark up and down right lied straight to my face with out even showing any proof has I requested to see the documentation.
I will NEVER return to this dealership again for not only the unprofessional service but the lack of respect towards a new car buyer, speaking of myself.
If anything ever happens that they want to reach a favorable solution, only God himself will help make it happen so I can be happy even if the hassle I have already gone through.