• Report: #931442

Complaint Review: Lustine Chrysler Dodge Jeep

  • Submitted: Thu, August 23, 2012
  • Updated: Tue, August 28, 2012

  • Reported By: veto — woodbridge Virginia United States of America
Lustine Chrysler Dodge Jeep
14227 Jeff Davis Highway, Woodbridge, VA 22191 woodbridge, Virginia United States of America

Lustine Chrysler Dodge Jeep Lustine Toyota Dodge Inc Planed Sevice Sceem or service incompitance woodbridge, Virginia

*Author of original report: Misspelled words

*UPDATE Employee: Lustine Toyota Customer Service

*General Comment: ONE POINT

*Consumer Comment: Points To Ponder

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I have routinely taken this vehiche in to this service department just about every 3,000 mile since I bought it there.  I did after all purchase an expensive maintenance police.  I have been having an oil change every 3,000 mile in accordance with the dealers sticker placed in the upper left hand corner of the car. unfortunately after about 18 month the oil change  maint portion of the police ran out......it appears that the manufacture of the Jeep only recommend an oil change every 6000 miles, however the dealers service department have been putting a 3000 sticker in my windshield ... now I know it is my responsibility to know the manufactures recommendation, however, this was and out right deception just to increase profitability....

also, I just learned from this same service department that my rear break rotors  will have to be replaced they claim they can not be machined , all of a sudden i hear scraping noises coming from my rear break, It seems that when i brought the jeep in every 3000 miles for the unneeded oil change they did not even check the pads????  this is very unusual and suspicious, and or incompetence   now I have to spend almost $500 on a 32,000 mile jeep

This report was posted on Ripoff Report on 08/23/2012 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lustine-Chrysler-Dodge-Jeep/woodbridge-Virginia-22193/Lustine-Chrysler-Dodge-Jeep-Lustine-Toyota-Dodge-Inc-Planed-Sevice-Sceem-or-service-incomp-931442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Misspelled words

AUTHOR: veto - (United States of America)

Fortunate for me the service manager did no focus on a few misspelled words in frustration ; he instead offered his condolences and agreed on the substance of the complaint and took care of the problem at the dealers expence. Boy am I glad their are people out there who focuses on the important things. By the way I did leave a few misspell words in this rebuttal. See if you can find them. It would be very amusing to read your research.
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#2 UPDATE Employee

Lustine Toyota Customer Service

AUTHOR: Lustine Toyota Scion - (USA)

Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly better ourselves and the service we provide. We are sorry for the impression you may have received regarding our service department but I can guarantee any recommendations made by a member of our team are made in the best interest of you as well as your vehicle. I would appreciate the opportunity to turn this impression around and ensure you have nothing but complete satisfaction with the service you have received from Lustine Toyota. If you would like to discuss this situation further or if you have any questions do not hesitate to contact us directly.
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#3 General Comment

ONE POINT

AUTHOR: Bubba Lee - (Canada)

An oil change does not include a brake inspection or several other inspections and  service items that should be checked occasionally.

Please have a Chrysler dealer do a "Peace of mind inspection" (TM Chrysler) or an independent repair facility do an equivalent inspection at least yearly.
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#4 Consumer Comment

Points To Ponder

AUTHOR: Jim - (USA)

First of all, its "POLICY" and not "police". The "police" are those nice gentlemen in sunglasses who drive the cars with the pretty lights, blue and red. Its "BRAKES" and not "breaks". If the car suddenly separates as you drive down the road with you driving one part and the other part moving by itself, then you have problems with the "breaks". Having said that...you apparently received an oil change every 3000 miles. That's ok! 6000 seems a little high but at 3000, nothing was harmed and you exceeded the requirements in a positive way. Nothing wrong in that! In regards to this maintenance contract, do you actually know what you bought? If you get routine maintence for free then what's the big deal? If you have to pay for routine maintenance, what good is that contract? Are you sure you are not confusing this with an extended warranty? If you actually have an extended warranty, then I urge you to have an independent mechanic determine what you have and what it covers. Without full disclosure of that here, there's little more comment which can be made.
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