Lustine Toyota Woodbridge Lustine Toyota Awful Experience Woodbridge Virginia

Worst experience ever. If you are looking to buy a car go with someone truly knowledgeable who will detect the b.s they give you. I was talked to by multiple people when signing the deal and now can get in touch with no one. Their own GM Mike Dennis and Jim Giddings will not even respond. What a way to provide customer service. Their overall rating is a 1 on Yelp and it comes as no surprise. When you walk up to the dealership everyone is standing outside like vultures just eager to make a sale. When you go in of course they are the sweetest people ever. But understand once you sign the contract your customer service ends there. No follow up, no responses. I removed $3750 in warranties and I guess since that lowered their commission no one wants to talk to me. Funny because I was told by Sham (name should have said it all), that I could not add on warranties later- at the time of purchase was my only time. Lies! I had to fight just to get a copy of the paper I signed! Now I'm still waiting on responses regarding a revised contract. After reviewing all the things people have said and lawsuits filed or attempting to be, I am feeling the same. I'm goin to do everything within my power to get out of this car and this contract. I also fully intend on proceeding with a class action lawsuit. Over 25 reviews online about their awful service and scams. I'm sure posted in the right spot many more will come forward. If anyone is interested in joining please email me. Those who are just reading, save your time. I usually i more reviews and decide for myself but I guarantee you will leave feeling angry and wishing you would have listened. If Jim Giddings and Mike Dennis- Vice President and General manager don't care, there is no way the staff will. I advise everyone to go read their other reviews and look at the responses customers have received from upper management there!! Save your time - go elsewhere. I have already forwarded copies of their reviews as well a my unanswered emails to Toyotas corporate office. Don't let them get away with anymore lies and deception! Contact me ASAP!