• Report: #933488

Complaint Review: Lux E-Cig, Vapor Corp

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  • Submitted: Mon, August 27, 2012
  • Updated: Tue, August 28, 2012

  • Reported By: consumer — California United States of America
Lux E-Cig, Vapor Corp
1602 Alton Road #565 Miami Beach, Florida 33312 Internet United States of America

Lux E-Cig, Vapor Corp Smoke 51 charged nearly $200 in unauthorized payments Internet

*UPDATE Employee: Customer Relations Manager

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At initial glance, smoke51.com offers a seemingly great deal as a first-time trial offer.  They claim that for an easy payment of $4.95 for shipping and handling, you will get a free trial kit (yours to sample and keep).  After recieving my trial kit, I was shocked to see an unauthorized charge of $109.67 AFTER my $4.95 payment (for S&H on the trial kit).  Apparently, the $109.67 charge was for the "free" cigarette trial kit.  Next, i found yet ANOTHER unauthorized charge on my account, this time for $69.62.  Apparently, for a filter kit that i never ordered.  (On top of that, the filter did not even work correctly!) This company's website is full of false testimonials and paid advertisers.  It actually states on the bottom of the web page(in tiny,tiny print),"The individuals shown are paid models, and not necessarily customers."  I have noticed many people filing complaints against this company and its horrible business ethics.  In another Ripoff Report User's complaint, the company Vapor Corporation denies any wrongdoing, and instead chooses to place the blame on their sister company.  Do NOT support this company, they will scam you out of your money, and continue to charge unauthorized payments on your credit card! They also have many different websites and aliases to try and trick consumers, their most recent alias being "Ecig aid" instead of "smoke51."  After so many charges on my account, I was forced to cancel my credit card to stop all the fraudulent charges. Buyer Beware!

This report was posted on Ripoff Report on 08/27/2012 10:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lux-E-Cig-Vapor-Corp/internet/Lux-E-Cig-Vapor-Corp-Smoke-51-charged-nearly-200-in-unauthorized-payments-Internet-933488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Customer Relations Manager

AUTHOR: Mia - (United States of America)

Dear anonymous 

 

My name is
Mia Im the customer service manager here at Vapor Corp.  Your order was placed with Lux E-cig.  Lux is a distributor of ours and they have
their own customer base.  Unfortunately,
we can not access their accounts here at Vapor Corp. 

 

I have
included their address as well as their customer service phone number
below.  If you contact them with your
billing information, they will be able to help you with the matter.

Sorry for any inconvenience you may have been caused.

 
Lux E-cig
1602 Alton Road #565
Miami Beach, FL  333139
Tele#: 877-766-5306

 
Sincerely,

Mia C.
McCleod
Customer
Relations Manager
Vapor
Corporation
3001
Griffin Road
Fort Lauderdale, FL  33312
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