• Report: #718735

Complaint Review: Lux E-Cigarette

  • Submitted: Sun, April 17, 2011
  • Updated: Sun, April 17, 2011

  • Reported By: Christine Brean — Gardena California United States of America
Lux E-Cigarette
Internet, Florida United States of America

Lux E-Cigarette division of Aces International; also a distributor for Vapor Corp Trial offer was ~$30; cancelled order; received it ~15 days later; cc charge was ~$90; does not return calls Internet, Florida

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An advertisement in January on the internet offered a trial of an "electronic cigarette."  These are "virtual" cigarettes with no tobacco, tar, second hand smoke, carbon monoxide, odor, or pollution.  It is not a smoking cessation program.  The trial offer was under $30.  I signed up with my credit card.  I received three calls from them to "verify my credit card number" and make additional offers.  The first two calls were received while I was driving.  On the third call I cancelled the order (February) and promptly forgot about it.  More than 2 weeks later I received the trial size package (March).  I did open it and tried it but did not like the aftertaste so I repacked it and stored it in a drawer.  In April I received my credit card bill from them for just under $90.  I called them to dispute the charge.  They were supposed to call back.  I called again.  Both times I was told I would receive notification from them within 72 hours.  It was 2 weeks last Friday.  I am now in the process of dealing directly with the credit card company.

This report was posted on Ripoff Report on 04/17/2011 02:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lux-E-Cigarette/Internet-Florida-/Lux-E-Cigarette-division-of-Aces-International-also-a-distributor-for-Vapor-Corp-Trial-o-718735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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