- Report: #477216
Report - Rebuttal - Arbitrate
Complaint Review: LuxSauna
LuxSauna4120 Brighton Road Denver, Colorado U.S.A.
LuxSauna-LuxSpa-David Shurtleff ,David Floyd, Garett Gordon LuxSauna - 90 day trial and money back guarantee is a hoax. Denver Colorado
*Consumer Comment: Amazing how dumb
*UPDATE Employee: We tried to satisfy this customer!
So, the money back guarantee offered by luxsauna is - You will still pay approximately 30% of the total cost even if you decide you don't want the sauna.
Should you decide to call customer service - Good luck. They very rarely answer the phone.
David Shurtleff the owner who uses the name David Floyd will certainly be of no value should you have a problem.
As for Garett Gordon - he is just a liar from the get-go.
I would encourage two things:
1. Read all the available rip-off report posts about this company.
2. Buy from Sunlight or some other company who believes in integrity and customer service.
One positive note: Dave Hasty at the warehouse was most helpful, at least as much as he could be in this situation.
The delivery team that attempted to assemble the LuxSauna, were not as retarded as they appeared, i just think they had a hard time reading CHINEESE. It was frustrating, but quite the site to watch.
The plug at the end of the cord was a 20 amp plug, a fact that Garett Gordon failed to mention. Not only that, it did'nt even reach the outlet.
All in all, this was a very disappointing experience and I wished I would have done a bit more homework.
Later I found out that the company was in some sort of bankruptcy proceedings. Who knows on this one...
Do your homework before buying a LuxSauna.
This report was posted on Ripoff Report on 08/06/2009 06:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/LuxSauna/Denver-Colorado-80216/LuxSauna-LuxSpa-David-Shurtleff-David-Floyd-Garett-Gordon-LuxSauna-90-day-trial-and-mo-477216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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