- Report: #487499
Report - Rebuttal - Arbitrate
Complaint Review: LuxSauna
LuxSaunahttp://www.luxsauna.com Internet United States of America
LuxSauna - luxspas - hotel saunas - 888luxsauna Bankruptcy & Poor Service Internet
* : Luxsauna Service
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LuxSauna - After exhaustive attempts to retrieve my money, I am resorting to this report. I ordered a sauna (Dual-Lux) and was billed $1595. I was told the sauna would be delivered in 3-4 weeks, but there was no word from anybody for nearly 60 days. I called and called and left multiple messages for Viola, David Shurtleff and Garett Gordon. Nobody would return my call. I decided to just cancel the order, I sent an email then was told that there would be a $75 cancellation charge. WoW...the sauna was still in China when I ordered, but I had to pay money to canel the order.
I let this die down a bit and finally the sauna shows up damaged...I called again and told LuxSauna I didnt want their crappy sauna. I was then informed that I could ship it back at my expense and pay a 25% restocking fee. Are you kidding me....the drama with LuxSauna is never ending...
To make matters worse - I just got an email with a promotional offer that reads as follows:
We will never go back to this low price... and you will never see this (the hottest far infrared sauna in the US) at this price again.
Remember - you'll immediately start experiencing these unmatched benefits after the first half hour of use:Weight loss - (lose up to 10 pounds within a few weeks of use)
- Skin rejuvenation - (look 10-years younger) like getting a face-lift every day!
- Burn up to 700 calories - (a significant, healthy cardiovascular workout)
- Detoxify - Deep cleansing (from the inside out) helps eliminate disease-causing toxins up to 300-500% more toxins released when you sweat in the Luxsauna!
- Look & feel great, mentally clear and energetic
- Relaxation...All without lifting a finger!
Even more relaxing when you discover:
- The saunas are easy to assemble in half an hour or so...
- Shipping is FREE within 5-8 days, (Continental US)
- Includes a Lifetime Warranty!
- You get a 90-Day Risk Free Trial
This report was posted on Ripoff Report on 08/30/2009 05:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/LuxSauna/internet/LuxSauna-luxspas-hotel-saunas-888luxsauna-Bankruptcy-Poor-Service-Internet-487499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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