- Report: #977066
Report - Rebuttal - Arbitrate
Complaint Review: Luxepedic
Luxepedic1708-C Augusta St. #7 Greenville, North Carolina United States of America
Luxepedic, Luxepedic Mattresses Warranty and Return Policy are NOT AS REPRESENTED!!! Greenville, North Carolina
*REBUTTAL Owner of company: No such customer in our database?
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We ordered a mattress over Memorial weekend this year. They said they would ship a bed within 72 hours.
Not ours!!! it took almost 2 weeks for them to ship it! Then after we tried if for 30 days and neither me or my spouse could sleep on the right side of the bed, we called to return it. But guess what! They changed the return policy so you have to wait 60 days before you can even call for an RMA number to return it.
The bed sagged on the right side of the bed from day 1, but we could not get the company to pay for the shipping to return it! We did NOT like the bed and we were done with this company! So, it cost us over $400 to try a defective mattress! Stay away from this company!!! They don't stand behind their product! We were NOT about to wait another 2 to 3 weeks to get another replacement bed from them when ever step along the way is PAINFUL!!!
Plus, it took over 2 weeks to get our refund! Each step in the process takes way too long! Their customer service SUCKS! They rarely answer the phone, so you just get a voicemail for customer service!! Then you don't get a call back! You have to keep calling to try to get a live person!
We found another mattress, a (((competitor's name redacted)))! We highly recommend it.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
This report was posted on Ripoff Report on 12/02/2012 09:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Luxepedic/Greenville-North-Carolina-29605/Luxepedic-Luxepedic-Mattresses-Warranty-and-Return-Policy-are-NOT-AS-REPRESENTED-Green-977066. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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