- Report: #823300
Report - Rebuttal - Arbitrate
Complaint Review: Luxor Linens
Luxor Linens1418 E Linden Ave Suite A Linden, New Jersey United States of America
Luxor Linens $250 spent on poor quality sheets, and no real attempts to fix the problem Linden, New Jersey
*General Comment: What do you mean, The Law...
*UPDATE Employee: Response from Luxor Linens
They seemed alright, because to be honest, I'd never touched egyptian cotton before. But I'd done research beforehand, so I know they're not supposed to pill. Like, ever. But wouldn't you know it; a month later, they're pilling badly. They're uncomfortable to sleep on because the sheets are rough from all the pilling.
So I emailed them and told them I'm not satisfied with the sheets. I asked for replacements or a refund. Instead, I'm offered 15% off my previous purchase, or I can spend another $90 for replacement sheets. Right. No. I don't have tons of money laying around. I bought the damn sheets so I wouldn't have to replace them anytime soon. So a couple emails later, I have a decent deal. If I pay $80, they will give me a "courtesy upgrade" to a much higher quality set of sheets. What the heck, it's a better deal than what they were giving me before. So I accept it.
But, I don't get any response. They've ignored me. They claim they're very serious about customer satisfaction, but they go and ignore me? Geeze. Screw you.
This report was posted on Ripoff Report on 01/15/2012 11:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Luxor-Linens/Linden-New-Jersey-07036/Luxor-Linens-250-spent-on-poor-quality-sheets-and-no-real-attempts-to-fix-the-problem-L-823300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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