- Report: #448112
Report - Rebuttal - Arbitrate
Complaint Review: Luxsauna
Luxsauna4120 Brighton Blvd Bldg B-12 Denver, Colorado U.S.A.
Luxsauna Lack of Warranty Support, possible misrepresentation of product, ignores email, phone calls, registered letter. Denver, Colorado
*Consumer Comment: LuxSauna products
*Author of original report: Best Sauna, Number 1 Sauna, #1 Sauna, Top Rated Sauna, Best Sauna Customer Service....NOT!
*Author of original report: Luxsauna; Lifetime Warranty on Wood Construction is EXPENSIVE!
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"LuxSauna, Inc. manufactures and supplies therapeutic portable infrared saunas. The company's saunas offer infrared radiant therapies for cancer, arthritis, blood pressure, high cholesterol, and heart ailments. LuxSauna, Inc. was founded in 2006 and is based in Lakewood, Colorado. On February 7, 2008, Luxsauna, Inc. filed a voluntary petition for reorganization under Chapter 11 in the US Bankruptcy Court for the District of Colorado."
7711 West 6th Avenue
Lakewood, CO 80214-6404
Founded in 2006
Mr. David Floyd
President and Chief Executive Officer
Compensation as of Fiscal Year 2008.
THIS MEANS THEY WERE IN CHAPTER 11 WHEN I PURCHASED MY SAUNA!!
This is an example of a letter that got ignored, both through email and certified mail;
"To Whom This May Concern,
I wrote several months ago expressing a few of my concerns about the LuxSauna I bought. I've spoken to your "tech" several times. I also spoke to Viola on 1-13-09 about some of these issues.
I had a problem with the original ionizer in that it was working (ionized scent) but the unit was very noisy. It was replaced with a unit that does not work at all. The power LED lights up, but no ionizing is taking place, regardless of what your "tech" says. He says this is a "mechanical device" but it has no moving parts in it. This is not an expensive item, yet they refused to send another unit. Also, I found out that ozone generators (ionizers) are illegal to sell in some states.
I have a problem with the radio unit. More specifically, the AC to DC power supply. It is not filtered and it is impossible to listen to AM radio due to AC hum not being filtered out. Your "tech" says that "AM radio sucks anyway." FM reception seems to be effected, but to a lesser extent. Obviously not a quality radio or power supply.
I questioned Audrey about the claimed Cedar exterior as it seems to be the same type of wood and grain as the interior, only with a "cedar-like" stain on it. To me, exterior is clearly just stained and not a different wood. You can see where the stain begins and ends. Cedar has a scent. This has no scent. There was an odor from the stain when I first opened the boxes. That odor all gone, which is a good thing. I questioned if I got what was advertised. She didn't know, but said that I got mine for a good price! Is that supposed to undo a wrong? She said that if anyone was duped it would be your company as these are made by someone else for you. Again that does not make this right. It is YOUR responsibility to make sure the product YOU are selling meets the specifications BEFORE you sell it! This could be internet fraud.
Please look into these issues for me and get back as soon as possible with some solutions.
My "sauna" does work. It has functioned okay otherwise....so far. But the company is not solvent, completely ignores attemtps to contact them for support/repairs, and does not stand behind their product. I would NOT recommend purchasing one. If Luxsauna at least acknowledged my legitimate concerns MONTHS ago, maybe this report would not have been necessary. They left me no choice.
DO YOUR HOMEWORK! BUYER BEWARE!
This report was posted on Ripoff Report on 05/01/2009 03:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Luxsauna/Denver-Colorado-80216/Luxsauna-Lack-of-Warranty-Support-possible-misrepresentation-of-product-ignores-email-p-448112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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