• Report: #813108

Complaint Review: Luxury Online L. L. C.

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  • Submitted: Thu, December 22, 2011
  • Updated: Thu, December 22, 2011

  • Reported By: Jeff — Parker Colorado United States of America
Luxury Online L. L. C.
Internet United States of America

Luxury Online L. L. C. Would not credit defective showerhead I sent back Internet

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I ordered a showerhead from Luxury Online which specializes in high pressure showerheads.  The showerhead was defective, in that the head would not pivot or move at all - it had become frozen.  Otherwise it worked fine.

After sending back the product per their instructions and asking for a replacement only, the company would not answer any e-mails.  After contacting my Visa personnel, they said that through the company's bank that they had never received the showerhead (Visa could not contact the company directly).  I had sent the product via US post office, with no tracking number (big mistake).  Luxury Online does not list any telephone number, and only a PO box (red flag).

After several months of working through Visa, Luxury Online's bank apparently told Visa that they would credit the showerhead.  Never got any response from the company, except one e-mail stating that they worked with a skeleton crew during the summer time.  Very frustrating.  If I had not paid with a credit card, I probably would have had no recourse.          

This report was posted on Ripoff Report on 12/22/2011 08:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Luxury-Online-L-L-C/internet/Luxury-Online-L-L-C-Would-not-credit-defective-showerhead-I-sent-back-Internet-813108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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