- Report: #734014
Report - Rebuttal - Arbitrate
Complaint Review: Keeton CPA TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. Over 10 years, Keeton CPA has been providing quality, personalized financial guidance to individuals and businesses. Keeton CPA expertise ranges from accounting & controllership services to audits, financial statement preparation, financial planning, internal control reviews, audit preparation & compliance with regulatory agencies such as Securities and Exchange Commission & federal grant agencies.
Lynda Keeton-Cardno CPA375 N stephanie Las Vegas, Nevada United States of America
Lynda R. Keeton CPA REVIEW: Customer Satisfaction Commitment: Keeton CPA dedicated to providing best accounting service in industry with 100% customer satisfaction.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. Lynda R. Keeton CPA pledges to always resolve any issues: feel safe, confident & secure when doing business with Keeton CPA, recognized by Ripoff Report Verified™ as a safe business service.
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The information provided in this report below is based on comments made by Lynda R. Keeton-Cardno during an onsite inspection held by a third party verification company with no biases toward Keeton CPA.
Keeton CPA is an small accounting firm, "we focus on two primary areas which includes highly compliant nonprofits. Those nonprofits with federal grants per large dollars who need to have the expertise of full a controller or CFO, but can’t afford a full time employee." Keeton CPA also works with, "small microcap public companies. We do accounting for public companies, and we also do audits for public companies as well. Because of that high technicality we employ no para professionals. All of our staff are either have degrees or are in their degree programs, and most of them are headed toward the CPA route. So we foster CPAS here.”
Most of their leads are developed through their positive reputation, "we actually do little to no advertising. All of our leads come in through referral. We work with [both] grantors in the nonprofit area, and board members that are comfortable and know our services. We are auditors of nonprofits as well, and so we get a lot of referrals by word of mouth because of excellent work we do in that arena. On the public side we work with attorneys, we’ll work with stock transfer agents that know our work, and...who would always refer us because they know our work." Lynda R. Keeton-Cardno, CEO of Keeton CPA went on to express processes that go into taking on new clients; a quality which has lead to their many referrals, "our accept retain policy when it comes to clients [is that] we don’t except all clients. Where a tax practice may have five hundred clients, we have thirty and we want those thirty to really sustain the firm for an entire year, and we want those clients to be impactful to us and we want to be impactful to those clients. So boarding a client with us is a concept of making sure that the client understands that we are a small technical firm. And the level of service that we provide to them goes along with that small technicality. Small in size put but high technical.”
When asked about the typical sales process and experience a client might receive with Keeton CPA, Ms. Keeton-Cardno went into greater detail of Keeton CPA's mindfulness of client's best interest, "we don’t except all clients, and so those clients that we do accept generally come highly recommended through a referral. Clients understand that we’re going to be highly technical, and sometimes that’s a little bit difficult. We don’t service the small mom and pops area. We really believe or I believe that those clients are best serviced by a tax professional. Those who that can look at their financial statements, and can give them the best tax advice. And we don’t have a tax practice and that is not a client that works well for us. So the clients that we board going to be those that truly know and need our service.”
KEETON CPA CONSUMER CARE & COMPLAINT RESOLUTION
During the onsite interview, Ms. Keeton as asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Keeton-Cardno when on to describe a recent complaint she encountered with a client, " we have a client who has businesses here in Las Vegas, but is a Canadian resident. He sent an email which included his Canadian tax advisors asking about items quite frankly that we would have known to do had we been provided the data. My response back to the client was provide us the data we’ll be happy to do the work. And I had actually approached the client September through December of last year to try to get the work in through the door and he showed up January 1st with a year’s worth of information. He received my email this morning and promptly responded back that he realizes it and fully acknowledges that we can’t do our work unless he gives us the information to do our work. I had approached him last year about doing his work on a more frequent basis, and based upon his experience of questions that arose was because he didn’t give us information on a more frequent basis he’s now looking to give us that information on a frequent basis so that we can provide him accounting information that makes sense." Ms. Keeton-Cardno also went on to explain the process of follow up after any type of complaint is filed, "we always follow up with clients. This particular client is now moving to hopefully what we consider a monthly basis which will give us adequate follow up, and that we are talking with him on more frequent basis." Ms. Keeton-Cardno explains that communication between Keeton CPA and their clients is essential, "our office is actually technically closed on Thursdays because we’re all at client sites. For those clients that are not local then I’m at the command center. We want our clients to feel that they’ll get a response from us within 24 hours or less. Generally, all the accounting that we do is virtual. We were on the cloud before the cloud existed, so we’re a very technology forward firm. And so there are very few circumstances where I have to tell the client, 'I don’t know the answer I’ll have to get back to you.' Generally, if I’m at a computer I can pull up their data and get the answer they need.”
When asked to comment on complaints posted on Ripoff Report's website Ms. Keeton-Cardno went into great detail in order to explain the situation, as well as Keeton CPA's innocence, " If you read all of the reports regarding this issue, this has to do with a very specific company and it’s not my firm. It is me as an individual we were doing accounting for the company, and I sat on the board and so it was the client against the entire board. I have nothing to do with Xyience, Xyience is a company that exists separate from me. I never done any work for Xyience. However, Russell Pike use to be an owner of that company, and the company I sat on the board of hired him as a consultant. That is the only connection between my name and Xyience energy drink. All the reports on Ripoff Report that have to do with me, or my name has to do with this specific company. You can see the names of all the people, it’s the board of director of the company, and there was a consultant separate from Russell who did not feel that he was being paid appropriately and posted all of those reports. This same consultant I’ve been told later admitted in a grand jury investigations that is sealed in Clark County, that he and his brother posted all those Ripoff Reports in an attempt to take over the company. So my rebuttal is we did the work at the highest level as this company wanted to go public. We provided the accounting in such a high end level that they were audited by another pcov firm. They were funded with a New York investment banking firm who would have not funding them if the account was not proper. And we provided all documentation to the founder when the company closed. All IRS related items including payroll were properly filed we have nothing to hide. The company however is no longer in existence.”
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Ms. Keeton-Cardno expressed that Keeton CPA will do anything they can to provide a quality experience for their clients.
Keeton CPA is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Ms. Keeton-Cardno further explains by stating, "I think the product, the service that you provide in this, I never know existed up until like December of last year. It’s a wonderful opportunity for those business that have customer service complaints to actually be able to remediate them without a lot more drama…so I think the program and I’m real honest about this…I think program is really good, really good.”
STATEMENTS FROM THE FOUNDER LYNDA R. KEETON
"As a small public accounting firm, we have extensive in-depth knowledge and experience serving both domestic and international clientele. This results in our client service teams consisting of licensed CPAs and CPA candidates which bring a core level of competence to the accounting team few firms can match. Alternatively, many other firms employ unlicensed bookkeeping staff to perform the day-to-day accounting functions for their client engagements in order to boost their bottom line and neglect to educate and train those staff at a high level.”
Keeton CPA's team have expressed that they feel very confident doing their job as continued training enhances skill sets and makes all professional at Keeton CPA stronger. Lynda R. Keeton CPA takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Keeton CPA provides a positive yet challenging environment to work as Ms. Keeton strives to teach technical matter to staff and clients for knowledge empowerment. Opportunities for suggestions and improvements are encouraged as younger staff become more comfortable in their accounting duties. Ms. Keeton is truly concerned about our growth as accounting professionals and provides opportunities to both hone known skills and learn new ones.”
Ripoff Report was pleased to learn that Lynda R. Keeton CPA’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
KEETON CPA SERVICES
Keeton CPA provides a wide array of services to both individuals and businesses in a variety of industries. Each client is unique. Because of this, we design each service engagement to meet each client’s specific needs. We form a partnership with each client, and we are dedicated to tailoring our services to meet their needs. The financial and regulatory environment is ever-changing, and we continue to adjust our services accordingly.
Our professional services include:
- Accounting Services
- Audits, Reviews, and Compilation
- Compliance with Sarbanes-Oxley Act of 2002 (SOX)
- Internal Audit Department
QUICKBOOKS SERVICES FROM KEETON CPA
Keeton CPA is a QuickBooks ProAdvisor member with QuickBooks certified staff. Our premiere QuickBooks services include:
- Set up of the general ledger
- Customized or built up chart of accounts
- Entering opening balances
- Accounts payable
- Accounts receivable
- Customized sales form design
- Monthly binder and checklist
- Networking the company file
- Reporting set-up, including balance sheet, P&L by class or job, budget and cash flow
- Customized reporting set-up
- Monthly or quarterly reviews
- Consultative Accounting Fitness Reports
- Customized sales form design
KEETON CPA’S PROFILES
"Keeton CPA hires only highly qualified individuals. We pride ourselves in maintaining the highest levels of education. We continue to improve our skills daily by attending continuing education seminars and classes, researching challenging issues through state-of-the-art technology and through truly understanding our clients' needs.
We are registered with the PCAOB (Public Company Accounting Oversight Board) and members of the AICPA (American Institute of Certified Public Accountants).
The firm is HIPAA compliant and each of our staff members is HIPAA trained.”
ABOUT THE PROFESSIONAL
"Lynda R. Keeton-Cardno is the founder/owner of Keeton CPA.
Keeton-Cardno brings to her clients over 10 years of audit experience in both the Financial Audit and Information Technology Audit areas. She brings her vibrant, passionate and positive energy to every engagement.
As a former audit manager with Arthur Andersen, LLP, Keeton-Cardno's areas of experience and expertise include:
- Audit, review and preparation of financial statements for the Securities and Exchange Commission and many non-profit organizations;
- Implementation of Sarbanes-Oxley Act of 2002 (SOX) requirements for internal control systems over financial reporting in accordance with PCAOB statements;
- Assistance with development of companies' Code of Ethics in compliance with Company Corp governance;
- Development of accountability models for company process owners;
- Development of procedures and controls related to Section 304 and 404 of SOX;
- Development of and implementation of policies and procedures that improve efficiency in capturing financial information for accurate and timely financial reporting;
- Completion of month-end closing duties including complex balance sheets and bank reconciliations;
- Coordination of accounts payable, accounts receivable and payroll in both job and process costing environments;
- Coordination and completion of audit preparation for financial statement audits; and,
- Coordination of federal and non-federal grant draws and compliance items.
Ms. Keeton-Cardno is a licensed certified public accountant in Nevada, a member of the American Institute of Certified Public Accountants, a graduate of Arizona State University's School of Business and Honors College, and has held the Certified Information Systems Auditor designation.”
STATED IMPROVEMENTS FROM KEETON CPA
Lynda R. Keeton CPA recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Keeton CPA has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Ms. Keeton, Ripoff Report is convinced that Lynda R. Keeton CPA is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Lynda Keeton-Cardno CPA Russell Pike-Phil Zorbrist-James Todd Towbin STOCK SCAMM-INVESTOR Las Vegas, Nevada
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Sadly, the author of the complaint below never responded to our request so Keeton CPA could have the opportunity to make things right with them.
STATEMENT FROM KEETON CPA:
This report is false and part of a hate campaign to take over a company that eventually led to the company’s down fall. All work performed by Keeton CPA was fully audited by a PCAOB registered audit firm and all IRS tax filings properly filed.
Information for those doing a due diligence check on Russell Craig Pike of IBG (Internet Business Group) formerly of XYIENCE. Currently recruiting employees in Dallas TX for a company there. Letter from the STATE OF CALIFORNIA BUSINESS, TRANSPORTATION AND HOUSING AGENCY DEPARTMENT OF CORPORATIONS DESIST AND REFRAIN ORDER (~for violations of sections 25110 and 25401 of the Corporations Code) The California Corporations Commissioner finds that Russell Craig Pike => (link http://www.corp.ca.gov/ENF/pdf/2007/xyience.pdf) _________________________________________________________
EXCERPT 1. From the STATE OF CALIFORNIA BUSINESS, TRANSPORTATION AND HOUSING AGENCY DEPARTMENT OF CORPORATIONS DESIST AND REFRAIN ORDER pg 3 lines 7-11
"On July 9, 1997, Pike was indicted in u.s. District Court for the District of Nevada on counts of bank fraud, money laundering and aiding and abetting, in connection with his operation of Advanced Cart Technology, Inc. On October 13, 1998, Pike entered a guilty plea to the charge of money laundering. On June 4, 1999, Pike was sentnced to 59 months in a federal prison, three years of supervised release and was ordered to pay restitution of$2,367,146.00." _________________________________________________________
EXCERPT 2. From the STATE OF CALIFORNIA BUSINESS, TRANSPORTATION AND HOUSING AGENCY DEPARTMENT OF CORPORATIONS DESIST AND REFRAIN ORDER pg 2 lines 23-28
"In connection with the offers and sales of securities, Xyience and Pike omitted to disclose to investors that: On February 10, 1998, the Mirage Casino-Hotel ("Mirage") filed a lawsuit in Nevada state court, Eighth Judicial District for the County of Clark, against Pike alleging that over a two day period in November 1995 Pike wrote three checks totaling $300,000.00, made payable to Mirage, from an account with insufficient funds. Pike failed to respond to Mirage's lawsuit which led to the Nevada state court entering a default judgment against him on July 7, 1998 and ordering Pike to repay Mirage $300,000.00 plus interest."
EXCERPT 3. From the STATE OF CALIFORNIA BUSINESS, TRANSPORTATION AND HOUSING AGENCY DEPARTMENT OF CORPORATIONS DESIST AND REFRAIN ORDER pg 1 lines 12-28 pg 2 1-20
"The California Corporations Commissioner finds that: 1. At all relevant times, Russell Craig Pike ("Pike") was the control person, President, Chief Executive Officer and Chairman ofthe Board of Xyience Incorporated ('Xyience"), a Nevada corporation formed on May 25,2004. Xyience, a nutrition supplement company, maintains a business address at 10650 West Charleston Blvd., Suite 110, Las Vegas, Nevada 89135 and a Web site at www.xyience.com. 2. Beginning in or about 2005, Pike and Xyience offered and sold securities, in the form of Xyience common stock, in the State of California. 3. Through general solicitations in the form of an investor recruitment network, Pike and Xyience offered or sold at least 1,541,667 shares ofXyience common stock to raise in excess of $2,100,000.00 from California residents. 4. The purported purpose of the common stock offering was to fund the growth and on-going operations of Xyience 5. These securities were offered and sold in this state in issuer transactions. The Department of Corporations has not issued a permit or other form of qualification authorizing any person to offer or sell these securities in this state. 6. In connection with the offers and sales of securities, Pike and Xyience misrepresented to investors: a. In Xyience's Private Placement Memorandum dated July 17,2006, that" ... in the course of business (Xyience] has legal issues that arise; management does not believe there are any material litigation to be concerned with." In fact, on June 22, 2006, Xyience shareholders GIG Enterprises, L.L.C. and Maurice Owens filed a lawsuit in Nevada state court, Eighth Judicial District for the County of Clark, alleging that Pike, Xyience and the Pike Family Trust engaged in civil racketeering, breach of contract for the sale of stock, breach of the covenant of good faith and fair dealing, and requested the appointment of a receiver over Xyience. b. In Xyience's Private Placement Memoranda dated October to, 2005, January 1,2006, February 10,2006, July 17,2006 and October 20,2006, that Pike was a successful entrepreneur, founding Advanced Cart Technology, Inc. and All Creative Technologies which "generated millions in revenue prior to Russell [pike] selling the business in the 90's." In fact, Advanced Cart Technology, Inc. filed for bankruptcy on June 17, 1996 in U.S.Bankruptcy Court for the District of Nevada, which was discharged on August 21, 1998." ____________________________________________________________
More information can be found by doing a Google Search (disclaimer - I cannot vouch for the validity or lack thereof in all the results to be found. It is user discretion - however you can find official court records in these searches.) Use the words "Russell Craig Pike" and "Russell C Pike" with quotes and for more information add to the words => XYIENCE, Advanced Cart Technology, or Jennifer Price (For more info - hint - background check) (If you leave out his middle name you will not get the real deal) Good luck and Always do your due diligence before any business deal.
This report was posted on Ripoff Report on 05/27/2011 11:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lynda-Keeton-Cardno-CPA/Las-Vegas-Nevada-89119/Lynda-Keeton-Cardno-CPA-Russell-Pike-Phil-Zorbrist-James-Todd-Towbin-STOCK-SCAMM-INVESTOR-734014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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