• Report: #1009847

Complaint Review: Lyric Motion, LLC

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  • Submitted: Wed, February 06, 2013
  • Updated: Wed, February 06, 2013

  • Reported By: ellen — plainview Texas United States of America
Lyric Motion, LLC
933 s. edison str. salt lake city, utah 84111 Nationwide United States of America

Lyric Motion, LLC Plays phone tag and says they shipped something when they didn't. Replacement parts are hard to get! salt lake city, scottsdale, etc., Nationwide

*UPDATE Employee: Our sincerest apology

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I ordered an electric scooter, the type you stand and ride.  It took forever to get it.  I had a special basket sent to them to put on the back.  The salesman at Scottsdale said it had been shipped.  I waited the correct time and when it wasn't in, called for a tracking number.  They put me off for days, saying they needed to call UPS.  Every morning I was put off till almost closing time and then it would turn into the next day. 

After I finally received it, one of the cables went out on the charger.  I had to send it back but got a male representative in town to assist me, thinking he might get something done where I couldn't.  They started hounding him to be a dealer for them since he had a bike shop already.  They gave him the round around also so I told him to call the main man in Utah, which resulted in action. 

Buyer beware if you have to replace any parts.  They all come from Scottsdale!  I understand the batteries are very expensive and can only be found through this company and you have to have two because they work together.  Whoa is me, I haven't a key to take them out when the time comes, much less the money to buy new ones! My representative isn't at all sure if he wants to be a dealer for them now.

This report was posted on Ripoff Report on 02/06/2013 11:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lyric-Motion-LLC/nationwide/Lyric-Motion-LLC-Plays-phone-tag-and-says-they-shipped-something-when-they-didnt-Repl-1009847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Our sincerest apology

AUTHOR: Lyric of Scottsdale - ()

We are very sorry to hear about your past experiences that you have had with the Scottsdale store, we also understand how frustrating it is to feel like your concerns have been set aside and forgotten about. The Scottsdale store has since been completely restaffed and our primary goal is customer satisfaction. We strive to offer the best product and service to our new customers as well as our existing customers.

We would like to right what has been wronged and continue to strengthen our relationship with you as a customer. If you have any further questions or concerns please feel free to contact me directly at Andrew@lyricmotion.com or (480) 607-6526. Going forward I can assure you that any of your concerns will be addressed in a prompt and timely manner. Once again we are deeply sorry to hear about what has happened and look forward to regaining your respect. 

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