M&M is not a company that I would recommend. We put half the payment down for the shutter and were told we would get it in 6-8 weeks. We did not get it until 16 weeks. We asked for a discount for this delay because we used this company because of the quoted time frame. Secondly, they guaranteed a price match if we found it cheaper else where. We called and got a verbal quote for $25 cheaper. M & M refused to work with us and was very rude. He threatened to
just charge our credit card the remaining amount even though we did not authorize it or sign for it on the delivery day.
This is just another example of the difficulties that we deal with every time we try to get something done. The "senior" salesman did not know how to answer our questions. He was impatient and rude. He said he would call us back with an answer to our questions, but he never did. We believed him when he said they would match any competitor's quote. I asked him if it mattered that we had already signed the contract, and he said it did not matter. Well, he was wrong because they never matched it.
He verbally told us it would be 6-8 weeks. He knew it would take longer, but we had told him we needed it sooner. So after we signed the contract he had us, and there was nothing we could do. Once again he was wrong about the delivery time. I left him a message after about 8 weeks and it took him three business days to return my call.
When we complained about this the owner at M&M just defended him, which is not good customer service.
The owner's rude reaction and response to our kind phone call asking for a price match shows that he is not someone with whom I would ever recommend doing business. Don't forget to get everything in writing!
Tampa Bay area, Florida