• Report: #247058

Complaint Review: M-qube/mobile Messenger

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  • Submitted: Sat, May 05, 2007
  • Updated: Mon, April 27, 2009

  • Reported By:lancaster South Carolina
M-qube/mobile Messenger
help@m-qube.com,help@sms-helpdesk.com,smshelpdesk@mobile messenger.com.au,customersupport@m-qube.com Internet U.S.A.

M-qube, mobile Messenger ripoff, lies on how they verify request, cant contact, and no one will help Internet

*UPDATE Employee: MOBILE MESSENGER

*Consumer Comment: Keep Careful Records

*Consumer Comment: Your Not Alone

*Author of original report: rip-off case closed thanks for rip-off viewers

*UPDATE Employee: Response from Mobile Messenger

*Consumer Suggestion: contact details for mobile messenger resolutions department

*Author of original report: followup on mobile messenger ripoff

*Author of original report: are they going to refund my money or it is lies again

*Author of original report: are they going to refund my money or it is lies again

*Author of original report: are they going to refund my money or it is lies again

*Author of original report: are they going to refund my money or it is lies again

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If I seem upset, your right I'm very upset. For 3 months I've been billed for something I dont have. My husband was looking for free ringtones and found that you had to have text messaging to get ringtones.We dont have text messaging so he backed out of the web site. So nothing was thought more about it.

The phone bill came and we had a $27.99 charge for third party on our bill. Well for the next three months these bills continue to come. I talked to my cell phone company and they said it was ringtones. She gave me m-qube number and email address (help@m-qube.com -617-673-2400). They sent a email letter to me stating that the charges would stop in 2 to 3 days they would email me with the name of the company and I would have to contact them for a refund. The charges are still comming.

I went back to the cell phone company and was very upset to find out they could not do anything about it. I asked what if I refused to pay it and she said it would add up and finally all of my services would be cut off. She then gave me a phone number to mobile messenger(800-235-7105) so i called them and got a recording. I left my information and I received a email from them (copied) where they state that they verify request by text messages before they bill you & you text what ringtones you want. We dont have text so we couldn't request it. Im trying to get my money back and stop them from billing me. I have all my letters I've sent them and all the letters they have sent me. They have a couple of things on their letters that they say they do, but its a lie. We did get 2 calls on the cell phone they left message on voice mail while we were working but you could not understand them it was unknown person on one and a number on the other 213-999-0818 but when you call the number it is no longer in service. I dont want email, I want to talk to a person there to tell them how I feel and that I want all of my money back not $10 to $20. They did not do what they say them do.

This is wrong what they are doing and someone should stop them. If you have any numbers or email or anything where I can talk to a person besides m-qube(they say they cant do anything either I have to talk to mobile messenger to get my money back)please let me know.

Teresa
lancaster, South Carolina
U.S.A.

This report was posted on Ripoff Report on 05/05/2007 02:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/M-qubemobile-Messenger/internet/M-qube-mobile-Messenger-ripoff-lies-on-how-they-verify-request-cant-contact-and-no-one-247058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 UPDATE Employee

MOBILE MESSENGER

AUTHOR: Sandra - (U.S.A.)

We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129 Monday to Friday 0600 1800 US Pacific Time or email blog@sms-helpdesk.com

Sandra
MOBILE MESSENGER
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#2 Consumer Comment

Keep Careful Records

AUTHOR: Cyndi - (U.S.A.)

I called Mobile Messenger. They confirmed that the service was cancelled within 2 minutes of activation and two additional times. The bills, however, continued to come in. I am waiting for the refund. I got the name of the customer service rep who talked in circles and also the case number. In addition, I took notes on the conversation. I will continue to follow up until I see the check. I suggest others do the same. The reason this continues is because a lot of people would rather forget $9.99 for a month or two rather than deal with trying to hunt down the company and push for a refund. That makes it quite profitable for Mobile Messenger to continue this scam.
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#3 Consumer Comment

Your Not Alone

AUTHOR: Ria - (Canada)

Thank you so much Teresa and others for your information and insight into this issue. I too have been a victim of the "Premium Text Message".

I started receiving them on October 22 and followed up with nine STOP ALL replies even though I received three "you are no longer subscribed to this service" texts. Upon receiving my mobile invoice once again charging me for several Premium Messages at $5.00 each I contacted my mobile service provider who couldn't do anything except to suggest that I change my mobile number. The customer service rep advised that he searched the internet and couldn't find anything related to the 333-35 text number or the help@sms-helpdesk.com.

However, it took me all of five minutes to find your report on ripoffreport.com which allowed me to immediately contact the 1-800-416-6129 where I spoke to someone named Richard. Upon providing him my mobile number he was able to see the numerous times I attempted to stop the service and noted that the service never acted on my requests. He advised that he has now discontinued the premium texts and will reimbursing the charges.

Fingers crossed I hope this works. Thank you again!
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#4 Author of original report

rip-off case closed thanks for rip-off viewers

AUTHOR: Teresa - (U.S.A.)

Thank you Michael in California for the information you gave me. After 8 months I finally got my money back. I called 1-800-416-6129 the number you gave and talked to Jvette and she refunded my money. They said that the office was in India and they have now brought all business back to US and trying to solve all problems. She also stated that she could see where I had never responded by text mess to accept or request downloads and she could also see where there was a request and order for my refund but it was never completed or sent.
Thanks again Michael for the correct phone number, and I also want to thank you Rip Off for having this site. I hope I dont have to use this site again, but if I have any more problem like this. I will use this site. I will also tell others about this site for helping them solve any rip-offs.

Thanks again
Sincerely
Teresa
A CASE CLOSED THANKS TO RIP OFF AND ITS FRIENDS
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#5 UPDATE Employee

Response from Mobile Messenger

AUTHOR: Michael - (U.S.A.)

Mobile Messenger is an industry leading global Business to Business service provider of mobile entertainment products and Billing. Our primary services are to provide delivery and billing of mobile phone content for companies that wish to offer mobile entertainment products to consumers.

As part of our service offering we have also taken on the process of Customer Care for our clients. This provides the consumer with a reliable contact to manage any issues they may have. Our customer care service has been recognized as the best in the Industry.

As a company we pride ourselves on customer service. Mobile Messenger now has live Customer Call Centre locally in the US and Australia. These centres have been positioned within their respective consumer regions with a view to address consumer contact quality of service, speed of service, and efficient execution of service.

As a company Mobile Messenger and its clients adhere to the regulations set by the Mobile Marketing Association (MMA) and all carriers across the US. The business model operated within the US for premium cell phone services is a highly regulated industry. Consumers must double opt-in, meaning they must verify they are the owner of the device and are accepting the chargers.

If a consumer would like to be unsubscribed from anyone of our clients campaigns, it is very simple, they can send in the word STOP to the shortcode eg 33999, send an email to our contact centre escalationsus@smshelpdesk.com or call our USA Contact Centre on 1 800 416 6129. These instructions are also provided on all advertising material, the original welcome message and the billing reminder messages they receive each month.
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#6 Consumer Suggestion

contact details for mobile messenger resolutions department

AUTHOR: Jerry - (U.S.A.)

Hi,
I have dealt with this company and received a refund check after sending my complaint with my name,cell number and a mailing address to ...
escalations@mobilemessenger.com

they replied the next day

i also have the phone number but in the response the complaints dept. mentioned they were located in Australia and the toll free would not connect from the US, anyways it is 1300766913.

I hope this helps.

p.s. i got my refund in about 2 weeks.
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#7 Author of original report

followup on mobile messenger ripoff

AUTHOR: Teresa - (U.S.A.)

Today is 6/23/07 and I still have not received my refund that mobile messenger said they would send. I'm am now in search of an attorney to handle my case to get my money back. I also want this company to will be responsible for paying all of my attorney fees and the stress on me that was caused by this company, phone calls and time spent on this company trying to get them to stop charging me and trying to get my refund back they promised.
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#8 Author of original report

are they going to refund my money or it is lies again

AUTHOR: Teresa - (U.S.A.)

After several emails, phone calls and demands and after I told them I would fight this with legal help, they say the will refund my intire amount paid in. I still couldnt get it across the the man that called me that I didnt have text messaging, because he said if it happened again just to key in STOP on my text message screen. DUH!!!! anyway after telling him that the bill was @ $90.00 he then said he would send me a check for $50. I said $50?????? I dont think so. Then I left the decision up to him. He could either refund me the amount I paid in or I would go to an attorney and he could then refund my intire amount paid in, plus attorney fee, plus court cost and I'd try real hard to get pay for all the stress I've been through sence 4/1/07 trying to get this settled. The choice was up to him. He said let him talk to his supervisor then came back to the phone and asked me to fax the bills to him at 310-317-7144 and I should get my check in 10 to 12 days full refund.
I faxed it right away and of course it said no such number. mean while he called my cell phone number and the number that was left on my cell phone said number disconected. I came home the next day and tried the fax again, same thing. I tried one more time and it went through.
I emailed then after it went through and advised them that it had been faxed and all the trouble I had. I advised them, and I quote, that per my attorney that they needed to email me back by 5/10/07 5pm to let me know they received the fax. Not the fax that they usually send out following a email they receive, but a fax stating they they received my fax, the amount on the fax, and what they plan to do about it. And if there were any bills on my next months bill they needed to take it off or add it to my refund. If I dont receive the email from them then I would assume that it was a fake fax number like all of the other fake numbers they have and I would follow up with my attorney, end of quote.
I also told them that if I hadnt received the check or for some reason I couldn't cash the check then I would be in my attorneys
office on the 21st. I told them not to call my cell phone again and there was nothing else to talk about. The choice was up to them I'm tired of trying.
On the 10th I received a email from them stating all I asked them to state and I would get a full refund and the stated that they know there will be no more charges on my phone bill.
I want to feel good about this, but I want feel good untill I can cash the check.
For all of the readers PLEASE becareful because there are alot of ripoff sites out there. DONT BELIEVE IT WHEN THEY SAY ITS FREE. I'll let you know when I receive and cash this check.

You would not believe how many people I've found out about through my cell phone company are being ripped off by these ringtones and stuff for your cell phone. If it happens to you and you honestly know you should not be charged for it, then make a stand and fight for what is right. These people should not be able to get away with this. Its up to us to stop these rip offs. STAND UP FOR WHATS RIGHT!!!
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#9 Author of original report

are they going to refund my money or it is lies again

AUTHOR: Teresa - (U.S.A.)

After several emails, phone calls and demands and after I told them I would fight this with legal help, they say the will refund my intire amount paid in. I still couldnt get it across the the man that called me that I didnt have text messaging, because he said if it happened again just to key in STOP on my text message screen. DUH!!!! anyway after telling him that the bill was @ $90.00 he then said he would send me a check for $50. I said $50?????? I dont think so. Then I left the decision up to him. He could either refund me the amount I paid in or I would go to an attorney and he could then refund my intire amount paid in, plus attorney fee, plus court cost and I'd try real hard to get pay for all the stress I've been through sence 4/1/07 trying to get this settled. The choice was up to him. He said let him talk to his supervisor then came back to the phone and asked me to fax the bills to him at 310-317-7144 and I should get my check in 10 to 12 days full refund.
I faxed it right away and of course it said no such number. mean while he called my cell phone number and the number that was left on my cell phone said number disconected. I came home the next day and tried the fax again, same thing. I tried one more time and it went through.
I emailed then after it went through and advised them that it had been faxed and all the trouble I had. I advised them, and I quote, that per my attorney that they needed to email me back by 5/10/07 5pm to let me know they received the fax. Not the fax that they usually send out following a email they receive, but a fax stating they they received my fax, the amount on the fax, and what they plan to do about it. And if there were any bills on my next months bill they needed to take it off or add it to my refund. If I dont receive the email from them then I would assume that it was a fake fax number like all of the other fake numbers they have and I would follow up with my attorney, end of quote.
I also told them that if I hadnt received the check or for some reason I couldn't cash the check then I would be in my attorneys
office on the 21st. I told them not to call my cell phone again and there was nothing else to talk about. The choice was up to them I'm tired of trying.
On the 10th I received a email from them stating all I asked them to state and I would get a full refund and the stated that they know there will be no more charges on my phone bill.
I want to feel good about this, but I want feel good untill I can cash the check.
For all of the readers PLEASE becareful because there are alot of ripoff sites out there. DONT BELIEVE IT WHEN THEY SAY ITS FREE. I'll let you know when I receive and cash this check.

You would not believe how many people I've found out about through my cell phone company are being ripped off by these ringtones and stuff for your cell phone. If it happens to you and you honestly know you should not be charged for it, then make a stand and fight for what is right. These people should not be able to get away with this. Its up to us to stop these rip offs. STAND UP FOR WHATS RIGHT!!!
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#10 Author of original report

are they going to refund my money or it is lies again

AUTHOR: Teresa - (U.S.A.)

After several emails, phone calls and demands and after I told them I would fight this with legal help, they say the will refund my intire amount paid in. I still couldnt get it across the the man that called me that I didnt have text messaging, because he said if it happened again just to key in STOP on my text message screen. DUH!!!! anyway after telling him that the bill was @ $90.00 he then said he would send me a check for $50. I said $50?????? I dont think so. Then I left the decision up to him. He could either refund me the amount I paid in or I would go to an attorney and he could then refund my intire amount paid in, plus attorney fee, plus court cost and I'd try real hard to get pay for all the stress I've been through sence 4/1/07 trying to get this settled. The choice was up to him. He said let him talk to his supervisor then came back to the phone and asked me to fax the bills to him at 310-317-7144 and I should get my check in 10 to 12 days full refund.
I faxed it right away and of course it said no such number. mean while he called my cell phone number and the number that was left on my cell phone said number disconected. I came home the next day and tried the fax again, same thing. I tried one more time and it went through.
I emailed then after it went through and advised them that it had been faxed and all the trouble I had. I advised them, and I quote, that per my attorney that they needed to email me back by 5/10/07 5pm to let me know they received the fax. Not the fax that they usually send out following a email they receive, but a fax stating they they received my fax, the amount on the fax, and what they plan to do about it. And if there were any bills on my next months bill they needed to take it off or add it to my refund. If I dont receive the email from them then I would assume that it was a fake fax number like all of the other fake numbers they have and I would follow up with my attorney, end of quote.
I also told them that if I hadnt received the check or for some reason I couldn't cash the check then I would be in my attorneys
office on the 21st. I told them not to call my cell phone again and there was nothing else to talk about. The choice was up to them I'm tired of trying.
On the 10th I received a email from them stating all I asked them to state and I would get a full refund and the stated that they know there will be no more charges on my phone bill.
I want to feel good about this, but I want feel good untill I can cash the check.
For all of the readers PLEASE becareful because there are alot of ripoff sites out there. DONT BELIEVE IT WHEN THEY SAY ITS FREE. I'll let you know when I receive and cash this check.

You would not believe how many people I've found out about through my cell phone company are being ripped off by these ringtones and stuff for your cell phone. If it happens to you and you honestly know you should not be charged for it, then make a stand and fight for what is right. These people should not be able to get away with this. Its up to us to stop these rip offs. STAND UP FOR WHATS RIGHT!!!
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#11 Author of original report

are they going to refund my money or it is lies again

AUTHOR: Teresa - (U.S.A.)

After several emails, phone calls and demands and after I told them I would fight this with legal help, they say the will refund my intire amount paid in. I still couldnt get it across the the man that called me that I didnt have text messaging, because he said if it happened again just to key in STOP on my text message screen. DUH!!!! anyway after telling him that the bill was @ $90.00 he then said he would send me a check for $50. I said $50?????? I dont think so. Then I left the decision up to him. He could either refund me the amount I paid in or I would go to an attorney and he could then refund my intire amount paid in, plus attorney fee, plus court cost and I'd try real hard to get pay for all the stress I've been through sence 4/1/07 trying to get this settled. The choice was up to him. He said let him talk to his supervisor then came back to the phone and asked me to fax the bills to him at 310-317-7144 and I should get my check in 10 to 12 days full refund.
I faxed it right away and of course it said no such number. mean while he called my cell phone number and the number that was left on my cell phone said number disconected. I came home the next day and tried the fax again, same thing. I tried one more time and it went through.
I emailed then after it went through and advised them that it had been faxed and all the trouble I had. I advised them, and I quote, that per my attorney that they needed to email me back by 5/10/07 5pm to let me know they received the fax. Not the fax that they usually send out following a email they receive, but a fax stating they they received my fax, the amount on the fax, and what they plan to do about it. And if there were any bills on my next months bill they needed to take it off or add it to my refund. If I dont receive the email from them then I would assume that it was a fake fax number like all of the other fake numbers they have and I would follow up with my attorney, end of quote.
I also told them that if I hadnt received the check or for some reason I couldn't cash the check then I would be in my attorneys
office on the 21st. I told them not to call my cell phone again and there was nothing else to talk about. The choice was up to them I'm tired of trying.
On the 10th I received a email from them stating all I asked them to state and I would get a full refund and the stated that they know there will be no more charges on my phone bill.
I want to feel good about this, but I want feel good untill I can cash the check.
For all of the readers PLEASE becareful because there are alot of ripoff sites out there. DONT BELIEVE IT WHEN THEY SAY ITS FREE. I'll let you know when I receive and cash this check.

You would not believe how many people I've found out about through my cell phone company are being ripped off by these ringtones and stuff for your cell phone. If it happens to you and you honestly know you should not be charged for it, then make a stand and fight for what is right. These people should not be able to get away with this. Its up to us to stop these rip offs. STAND UP FOR WHATS RIGHT!!!
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