I called Macys Bed and Furniture Store the second week of January 2004 about my mattress sagging and what appeared to be a broken boxspring. The bed was very expensive to begin with, and came with a 10 year warranty against defects to the mattress and boxspring. Macys sent out a gentleman to inspect the mattress, which is a sealy posturepedic crown jewel, divan model.
The so called inspecter never layed on the bed, flipped the mattress, the only thing he did was lay a rod on the mattress and measured down to try to determine the sag. he did state that he could see that the boxspring was broken on the side.
Well looking at it you can see the sag, but when you lay on it you can feel how much it sags. I received a letter from Macys on January 27, 2004, which stated the inspectors indicated that there are no manufaturing defects present, there fore we are not authorized by the manufacture to exchange or retun my bedding.
On February 3, 2004 I called the macy bed store and spoke with Trish, she stated that the inspector didn't find anything wrong with my bed, except for a small burn mark at the head of the bed. no sagging or broken boxspring were noted, not even when he turned the mattress, which he never did because i offered to help him but he said he didn't need to.
I was advised by Trish that the warranty voids if you get any type of stain on the mattress and that I should have spent even more money than I did to get a special warranty to cover stains. Well I am not complaining about the stain, I am complaining about the severe pain in my lower back and the lack of sleep I am getting because of this mattress. I have a documented back injury and am awaiting surgery in March 2004.
I am out of work on disability and believe me,not getting any richer, so I cannot afford to replace the mattress, but why should I, I had a warranty on my existing one. There is a good posibility that this mattress has already caused further damage to my back, because I am getting worse by the day.
Please help me get my mattress replaced, I was talked in to this mattress five years ago by a salesman who told me it was the best mattress and the warranty was for 10 years and your bed would be replaced if found to have any defects. hopefully you can talk them into replacing my mattress before my surgery, if not i'll have to speak with my lawyer and have him check to see if this mattress has caused further damage to my back and handle it that way.
thank you very much. hope to hear from you soon. also the salescheck number is ME9917644343.
LONG BRANCH, New Jersey