• Report: #845373

Complaint Review: MACYS

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  • Submitted: Mon, February 27, 2012
  • Updated: Sat, October 06, 2012

  • Reported By: SHOPPER — Nashville Tennessee United States of America
MACYS
Nashville, Tennessee United States of America

MACYS INEXPERIENCE CUSTOMER SERVICES Nashville , Tennessee

*Consumer Comment: what?

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Macy's Department store located at Antioch TN are the worse I have never shop at  a store. And  they have a problem giving me a bag to put my return item that from their store so I would not have to walk around with the item in my hand.  I was at Macy's store in I had a purchase in I need to return it. The Macy's store I was at they are going out of business and they can not accept or do returns or refund because they are going out of business.

So I had my item in a Dillards bag and I had already spoke with Customer Services about my return item  an they explain I had to go to another Macy's to get my refund.  I ask the lady if I can have a bag to put my item in and she ask me if she can see my receipt  I said ok. NOW REMIND YOU  this is not the first time she seen my receipt ok so then she tell me that she can not  give me a bag because I have to make a purchase 

I  explain to her lady I have  made a purchase what do you think this is so she still refuse to give me a bag so I can put my item that was already purchase she seen my receipt So what more are you asking me for. So I went to another employee and explain to them what happen and THEY KINDLY GAVE ME A BAG WITHOUT ANY HASSLE. NOW I SEE WHY THEY ARE GOING OUT OF BUSINESS BECAUSE OF PEOPLE THAT THE LADY AT CUSTOMER SERVICES WORTHLESS CUSTOMER SERVICES.

This report was posted on Ripoff Report on 02/27/2012 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/MACYS/Nashville-Tennessee-37013/MACYS-INEXPERIENCE-CUSTOMER-SERVICES-Nashville-Tennessee-845373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

what?

AUTHOR: mxyloto - (United States of America)

I don't quite see how they ripped you off. You stated that you were returning an item, and that you had it in a Dillards bag...  why did you need a new bag if you already had one? At ANY store, employees are trained not to give out bags to customers when they're not making a purchase, in order to deter theft. 
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