- Report: #811459
Report - Rebuttal - Arbitrate
Complaint Review: MAGIC JACK
MAGIC JACK5700 GEORGIA AVENUE WEST PALM BEACH, Florida United States of America
MAGIC JACK YMAX COMMUNICATIONS CORP. INCOMPETENT CUSTOMER SERVICE REPS. FAIL TO HELP YOU WEST PALM BEACH, Florida
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I have a horrible connection, it skips and people on the other end do not hear me, I can't hear them either.
After being on hold with online chat customer service who are totally incompetent and the most stupid people I have ever dealt with, I was dealing with them for 4 hours today and when I was supposedly finishe and the problem was fixed, I made my first call and the same problem was happening. I was fuming by now if you can imagine and got online again with them, which in itself is frustrating that you can't speak with a human you have to use live chat which is totally useless.
When I got back on line they disconnected me 2 times and then hung up on me. I am so pissed off I did my research and found an online number and email address for the
President of the company and I want everyone to use it so I am putting it in my complaint.
5700 GEORGIA AVENUE
WEST PALM BEACH, FL 33405
561-594-9925 BILLING QUESTIONS
561-594-9787 TECHNICAL QUESTIONS
PRESIDENT IS MICHAEL SHIPPEY AND HIS EMAIL ADDRESS IS:
This report was posted on Ripoff Report on 12/19/2011 03:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/MAGIC-JACK/WEST-PALM-BEACH-Florida-33405/MAGIC-JACK-YMAX-COMMUNICATIONS-CORP-INCOMPETENT-CUSTOMER-SERVICE-REPS-FAIL-TO-HELP-YOU-W-811459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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