- Report: #1055178
Report - Rebuttal - Arbitrate
Complaint Review: MAGICJACK LP
MAGICJACK LP5700 Georgia Avenue West Palm BeacH, Florida USA
MAGICJACK LP HOLDING MY PORTED NUMBER HOSTAGE FOR MONEY-REFUSED ME A REFUND WHEN DEVICE IS DOOM INACTIVE West Palm BeacH Florida
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You are now chatting with 'Tara'
Your Issue ID for this chat is LTK1115301543277X
Tara: Hello, how may I help you?
maurice: I don't wish to pay ten dollars for a annual fee because I ported my number in to MJ, so how do I get another number and not be charge for it?
maurice: you there?
Tara: I am here
Tara: As for that, to get a new number which does not have an annual fee, you will need to purchase it with a one time fee of $10 Maurice .
maurice: why is that when one should already be assigned to my device?
Tara: Please give me a moment while I check on your account so that I can assist you right away, thank you .
Tara: Thank you
Tara: Normally we offer Free U.S Phone Numbers when registering your Magicjack device . However since you chose to port your number, then that is the phone number that you have right now .
Tara: So if you wish to change the phone number , then you will have to purchase a new number on your account for $10 now ..
maurice: ok so what will happen when I choose not to subscribe to you charging annually to keep the number?
Tara: If you will not renew your number then your service will cutoff since there is no active phone number to use with your Magicjack Maurice.
maurice: but this is after the fact of me making a long term purchase without you notifing me that should the case be where I choose to no longer maintain part of your hostage service (holding my number for a fee) I would hten end up losing the full use of the deivce to which I already paid for because you choose not to allow me the initial "free number select upon signing up".......so how do I go about getting a refund for the fact that I cant use the device anymore?
Tara: I do understand you completely however The $9.95 annual fee was listed on the order form when you submitted your port request.
Tara: if you would kindly check with this image : http://aid.magicjack.com/PortingAnnualFee.PNG
Tara: which is the same page you have when making then number porting request , it should be clearly stated and you should be aware of that since then.
Tara: If you do not want to pay the annual fee, you can change the number to a free number.
Tara: by purchasing the Free number for a one time fee of $10
maurice: well to begin with if you had read the "page" you so mentioned "I should have had" you would yourself see that there's NO THING IN BLCAK AN WHITES THAT STATES THE FACT IF ONE SO CHOOSE NOT TO PAY ANNUALLY FOR A PORTED NUMBER THEN THEY IN FACT LOOSE THE FULL USED OF THE DIVICES THEY ALREADY PURCHASED..........SO BEFORE I GO ANY FURTHER I AM HERBY AT THIS POINT MAKING A REFUND FOR MY DEVICE BECAUSE OF YOUR
10:55pm she drop the call
Please wait for a site operator to respond.
You are now chatting with 'Imarie'
Your Issue ID for this chat is LTK554099534752X
Imarie: Hello, how may I help you?
maurice: i keep getting a notice that my account epires soon why is that when in fact I paid for five already inadvance?
Imarie: Thank you for the information.
Imarie: Is this your exact magicJack phone number: 7188417881?
Imarie: Thank you. Is this the primary email address of the account: firstname.lastname@example.org?
Imarie: Thank you.
Imarie: May I have the full name and billing address of the account?
maurice: do you have access to the account?
Imarie: Yes, I am looking but we need verification.
Imarie: Can you provide the information now?
maurice: which I gave you before and if you needed more thatn in one statement you needed to say exactly what it is that you wanted to verify instead of four long unessary questions whitn no real answers
Imarie: Alright, since you refuse to give it to me, your phone number (718) 841-7881 will expire on 06/02/2013, transferred number has an annual fee of $10.73 to keep it for another year.
Imarie: Since your device will expire on 2015-09-13, you simply need to renew the number so you can keep it active until 06/02/2014.
maurice: please explain because if I get you correctly...........I don't recall being advise of any annual porting fee of course which no other company charges....so by all means please explain this
Imarie: Yes, it has been explained when you ported the number. Check the link below:
maurice: is this a link to where I actuall agreeded to and sign up to such a specific agreement?
Imarie: Yes, correct. You agreed on it upon transferring the number on this account.
maurice: ok then so could please provide a copy of such agreement
Imarie: That is exactly the copy, Maurice. You can print it if you want ot.
maurice: no it not because it does not have my name or account number printed on it so you cant say that I greed to something without my name or account, telephone number preprinted on it so that's FALSE
Imarie: The $9.95 annual fee was listed on the order form when you submitted your port request. If you do not want to pay the annual fee, you can change the number.
maurice: you are saying that when i agreed to port my number that i also agreed to a annual fee charge (JUST FOR THE NUMBER) however i don't recall such agreement nor do i have any copies of such agreement however your are responsible to provide me that copy to verify the transaction and so far you are failing to do so by directing me to a fake agreement...........and now the only option you want to chove in my face is to "change the number"........let me speak to a manager please!
Imarie: I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don't hesitate to chat us back. Thank you. Goodbye.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
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This report was posted on Ripoff Report on 05/30/2013 08:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/MAGICJACK-LP/West-Palm-BeacH-Florida-33405/MAGICJACK-LP-HOLDING-MY-PORTED-NUMBER-HOSTAGE-FOR-MONEY-REFUSED-ME-A-REFUND-WHEN-DEVICE-1055178. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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