• Report: #1117347


  • Submitted: Tue, January 21, 2014
  • Updated: Tue, January 21, 2014

  • Reported By: chike — EAST BRUNSWICK New Jersey
US Route 1, North brunswick NORTH BRUNSWICK, New Jersey USA


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I live in East Brunswick NJ, 11 miles from Malouf ford North Brunswick. I took my 04 Navigator to the Malouf Ford service center at US 1, North Brunswick NJ around the 20th of Nov 2013 for Suspension problem, Side mirrors repair & replace back bumper. After almost 2 weeks and several calls to Sal to get repair updates. I called Sal on Dec 04, 2013 and he finally informed me that I could come pick up the car, I paid about $5,500.0 but my car was worse than when I brought it into Malouf. The suspension/shocks were not raising and the car was bouncing as I drove. About 6 miles on Rt 1 the check suspension light came on (first time ever). My wife & I turned round & returned the car back to Malouf. My wife picked the car up on Dec 19th and same thing happened about 4 miles from Malouf on Rt 1 (bouncing & check suspension light came on). My wife returned the car to Sal again and was written up again for same suspension. 

On Jan 09, 2014 I called and Sal said the car was ready, I drove with my wife from E. Brunswick to Malouf. I test drove within the dealership & the car was same- bouncing. I went back to Sal & requested a mechanic (Ricca Joseph) come take a test drive with me and he confirmed same. Sal called me on Jan 17, 2014 and said the suspension compressor was faulty and that I would be billed about $600 more. I requested that the car be fixed first which Sal agreed to....that Malouf would replace the compressor test same & call me. Today is Jan. 21, 2014 & Sal has not called with any updates whatsoever. I am used to calling to check up on the repairs since Sal does not call, even when he promises to call he fails and does not see a need to apologize either.

It is about 63 days now that Malouf Ford Service center has had my '04 Navigator for repairs to no avail. I won't wish this quality of service on anyone.

This report was posted on Ripoff Report on 01/21/2014 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/MALOUF-FORD-SERVICE-/NORTH-BRUNSWICK-New-Jersey-08902/MALOUF-FORD-SERVICE-Sal-amp-Joe-Ricca-WORST-REPAIR-amp-CUSTOMER-SERVICE-NORTH-BRUNSWI-1117347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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