• Report: #941450

Complaint Review: MATE1

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  • Submitted: Fri, September 14, 2012
  • Updated: Mon, September 17, 2012

  • Reported By: Charles — ATLANTA Georgia United States of America
MATE1
Internet United States of America

MATE1 SIGNED ME UP AFTER SPAMS FOR A 3 DAY TRIAL FOR 1.95. I EMAILED TO CANCEL AFTER A DAY. WELL 10MIN OF LOOKIN AT THE FAKE PEOPLE ON IT AND REALIZING WHAT I DID. THEN GOT A 50 DOLLAR CHARGE FOR ANOTHER Internet

*UPDATE Employee: Cancelling Mate1

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BEWARE OF MATE 1 . The site is BOGUS. if you sign up for a 3day trial they will bill your credit card another49.95 even if you email to cancel! WATCH OUT SERVICEMEN AND WOMEN because they Target you

especially thinking you will not bother to try and get your cash back. i have emailed back&forth with them. with them saying i needed to put it in writing and phsically send a refund request. duh. it was easy to take. and continue to take my money with just an email. should stop just as easily. i have alerted VISA. AMERICAN EXPRESS. as well as the Armed Services Commitee in an effort to shut them down before they STEAL anymore money from anyone else.

This report was posted on Ripoff Report on 09/14/2012 07:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/MATE1/internet/MATE1-SIGNED-ME-UP-AFTER-SPAMS-FOR-A-3-DAY-TRIAL-FOR-195-I-EMAILED-TO-CANCEL-AFTER-A-DA-941450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Cancelling Mate1

AUTHOR: Mate1_Support - (Canada)

Cancellation can be done online quickly when you are in the "My Settings" portion of your profile - simply click on "Account Settings", then click Subscription Status (you will be prompted to verify your password for security reasons) and then follow the prompted steps to cancel. Alternatively you can always call our toll-free phone support (1-888-688-4760, or 514 907-0015 if you are outside North America), or use our round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours to cancel your subscription.  After doing so your membership will be terminated at the end of the current billing cycle and you will not be re-billed again.  You may re-activate your membership at any time.

Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!

For your convenience, here is a direct link to our sites Help/Contact Us page, which contains most of our contact options.

http://www.mate1.com/nw/faq

For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

http://www.mate1.com/nw/login
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