- Report: #1065671
Report - Rebuttal - Arbitrate
Complaint Review: MATRIX MEDICAL NETWORK
MATRIX MEDICAL NETWORK9201 E. MOUNTAIN VIEW RD SCOTTSDALE, Arizona USA
MATRIX MEDICAL NETWORK LIED & DECEIVED TO THE MAX SCOTTSDALE Arizona
*Consumer Comment: Matrix Medical Scam
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Last month received a phone call from Matrix Medical Network stating that it was mandatory that they had to send a nurse to my home for a yearly physical every year and that they cleared it with my family doctor.The nurse is from my local area. Setting up appointment explained I go to my doctor every 3 months but they said that they had to do this every year. Explained to them that I have 2 small house dogs is that going to be a problem they replied "no not at all". The day came when the nurse showed up. First thing she starts and tells me that I have to keep my 2 house dogs outside while she is at my home, then complained next was about my rug in my kitchen.
Now she is putting all my medications and vitamins into her Ipad, constantly asking me what each medication os for and why or what the vitamins are for. If a nurse should have known the medications. Then proceeded to speak to me degrading me like I do not know anything. She started poking at my skin problem after explaining to her that I have it for over 10 years and how I am treating it but she proceeded to tell me how to take care of like I did not explain to her.
She started to ask me about if I use a cane or need help, I replied I do not need no help nor a cane. Then out of no where she asks if I live alone or if someone lives with me...What does this have to do with a physical>>HIPPA<<
Then now the blood pressure she complained about it being high well my dogs are outside scratching and barking non stop now for 30 minuted or better, also asked if I live alone, Duh. She does a few other things and then does my blood pressure again. Thinking it was going to go down, once again she complained about it and again about my rug in my kitchen.
Now she is getting ready to leave she tells me I have to get my 2 dogs off the porch into my yard so she can leave. I did just to get her gone since my blood pressure was so high and my dogs were made left to stay outside after was told would not be a problem. I tried to be nice and told her to have a safe trip then she tells me, "Oh I have a drive back to Philadelphia". Well that is not my local area but 3 hours away.
Now I went to see my family doctor and asked everyone in the office about if they received a phone call or letters or anything getting permission or even received a report for that day since its been a month. The doctor and everyone in the office never heard about them or never received anything. They lied about this as well.
I called my health insurance and they explained it was not mandatory and that it is not a yearly thing that has to be done. Matrix lied to me here also. I submitted a greivance report to my health insurance but yet my health insurance paid them $435 for the visit of pure aggravation, stress and LIES.
This report was posted on Ripoff Report on 07/09/2013 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/MATRIX-MEDICAL-NETWORK/SCOTTSDALE-Arizona-85258/MATRIX-MEDICAL-NETWORK-LIED-DECEIVED-TO-THE-MAX-SCOTTSDALE-Arizona-1065671. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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