- Report: #905825
Report - Rebuttal - Arbitrate
Complaint Review: MATTRESS FIRM
MATTRESS FIRMLas Vegas, Nevada United States of America
MATTRESS FIRM DID NOT REFUND MONEY AS PROMISED & HAVE NOT REFUNDED MONEY TO PROGRESSIVE FINANCING Las Vegas Nevada
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I puchased a bed at Mattress Firm and it has been a nightmare ever since. I returned my bed, becasue of manufacturers defects. The PROBLEM came when trying to get a refund from Mattress Firm. I had to call every day and kept getting the run around. I asked to speak to a manager and when I did he was no help at all. I was told that I would have my refund within 7-10 business days after 13 business days I called to find out where my refund was and was told that they never worked on it. My refund just got lost and 3 weeks later I finally got my money back. After calling daily.
Now after 1 month the secondary financing that I used through Mattress Firm, Progressive Financing out of UTAH, still does not have their money back from Mattress Firm. I have spent so much time on trying to get my money back and now trying to get Mattress Firm to confirm that I returned the bed and they will not confirm this to Progressive Financing, the secondary financing company they use. I never receivecd the money from Progressive Financing, Mattress Firm did and they have yet to inform Progressive Financing that I returned the bed. Of course Progressive wants their money back, but will not call Mattress Firm's corporate office to confirm the return of the bed. Another hassle. All I have to show for my time is an overpriced mattress pad and no bed. What a hassle this has been. Think again before shopping at Mattress Firm.
This report was posted on Ripoff Report on 07/02/2012 03:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/MATTRESS-FIRM/Las-Vegas-Nevada-89147/MATTRESS-FIRM-DID-NOT-REFUND-MONEY-AS-PROMISED-HAVE-NOT-REFUNDED-MONEY-TO-PROGRESSIVE-F-905825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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