- Report: #981104
Report - Rebuttal - Arbitrate
Complaint Review: MAYAN PALACE VACATION CLUB
MAYAN PALACE VACATION CLUBPaseo De Las Moras #1, Fracc., Nuevo Vallarta 6373 Nuevo Vallarta, Select State/Province United States of America
MAYAN PALACE VACATION CLUB VIDA Vacations SCAM, FRAUD, DON'T TRUST Nuevo Vallarta , Other
*Consumer Suggestion: Mayan Palace Scam
*Author of original report: Matter Resolved
Upon returning home we received a bill in the amount of $495.00 for maintenance fees, maintenance fees which we were told we would not have to pay unless, and only, if we used or registered a week to use for the property. This was a huge selling point as they were aware that we are paying RCI annually for two time shares we own thru another time share company.
After a very long presentation, distractions, and stories of grandiose and pinpoint explanations for anything questionable we initialed through the contract. We were never informed of ANY cooling off period by law to retract the contract and any written guarantees were discarded with the salesmans notes. Looking further into this operation upon returning home, I am finding the main points were blatant lies and I have no faith in the rest of the other promises to hold true do to the distrust of the basics upon which this contract was set. I have found hundreds of complaints filed on the web site: RipOff Report.com with much the identical complainants.
On their VIDA Vacations Mayan Palace Checklist, it specifically states on one paragraph: No Mandatory Usage Fees - Usage Fee is only due upon making a reservation. Why is it then we received a mandatory bill for usage fees when we have never used or registered any week(s) to use. When I called and told the initial representative that I wanted to cancel my contract, she replied well I cant do that, she could only take a message and have someone call me back within 24-48 hours including weekends. Needless to say I have yet been able to talk to any responsible party. I only have a message that was left on my answering machine from a Maria five (5) days later, however no instructions on how to reach her.
We were also made promises that they would help us sell our existing time share properties with a healthy profit. What we were giving is a list of companies that do not sell time shares; they only handle any paperwork associated with the sale of a time share. Another blatant lye.
We were charged a total of $10,400.00 including $1443.00 closing costs and $1029.00 I.V.A. Tax (whatever that is). We put a down payment of $2600.00 leaving a balance of $7800.00. I am requesting our contact voided and all monies returned. As of this writing I am disputing the amount charged to my Discover Card.
This report was posted on Ripoff Report on 12/12/2012 01:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/MAYAN-PALACE-VACATION-CLUB/-Nuevo-Vallarta-Select-StateProvince-6373/MAYAN-PALACE-VACATION-CLUB-VIDA-Vacations-SCAM-FRAUD-DONT-TRUST-Nuevo-Vallarta-Other-981104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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