• Report: #428521

Complaint Review: MBPI

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  • Submitted: Wed, February 25, 2009
  • Updated: Thu, October 25, 2012

  • Reported By:Gretna Nebraska
MBPI
250 NE Mulberry Lee's Summit, Missouri U.S.A.

MBPI Total scam DONT buy AN EXTENDED WARRANTY FROM THIS COMPANY Lee's Summit Missouri

*Consumer Suggestion: Know what your doing

*Consumer Suggestion: Know what your doing

*Consumer Suggestion: Don't be so blind to whom is at fault.

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We purchased an MBPI extended warranty in 9/05 from our local dealership. It was the "premium package" which cost about $2500.
July 08 my transmission failed. The company graciously replaced my transmission with one from a wrecked vehicle (which the replacement had 43,000 more miles on it than the failed transmission). The person that handled my case was arrogant and patronizing. He was an "expert" on Acura TL transmissions because he & his son had one. Even though he was an "expert" he would not agree to replace my transmission with what the Acura dealer recommened(which was a new reconditioned transmission). I was told my car was too old to replace with anything else but the junk they put in there. Against my own judgement I went ahead with the replacement that MBPI would allow because I thought maybe everthing would be okay. My transmission was replaced in 7/08 which I was reminded SEVERAL times by the agent that my contract was going to expire in 9/08. I was reassured time & time again by this crook that it would be fine and wouldn't be sent from his parts dealer if it were not in great shape. I work from home so I do not put many miles on my car. Last week 2/17 I could tell something was wrong with the car. I took it to the same acura dealer and was informed that the MBPI replacement transmission had failed. I realize that I am now out of contract with them but I only put 2,844 miles on the used replacement transmission that MBPI provided.
I called them today per direction from the dealership I purchased the contract from to only be told that i was out of contract and SOL. MBPI knew my contract was almost up and could tell that I do not put a lot of miles on my car at the time they did the replacement. They provided me with a bandaid to get me through the 2 months until the contract was up.
The dealership that I purchased the contract through thought for sure (after talking to several different people) that the company that provided me with the transmission would have to at least provide a 1 year 12,000 mile warranty. I was told that anytime you pay ANYTHING towards a service there has to be a warranty. My $50 deductible would count towards paying something towards the repair.
Here I am 2,844 miles later, upside down on my car by $2500(due to the MBPI warranty) and now having to pay $2300 for another transmission.
Hopefully people will read this before purchasing from this company. They DO NOT deserve to be in business and ARE NOT working in your best interest.
Biggest scam I have encountered.

Joy1031
Gretna, Nebraska
U.S.A.

This report was posted on Ripoff Report on 02/25/2009 06:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/MBPI/Lees-Summit-Missouri-64086/MBPI-Total-scam-DONT-buy-AN-EXTENDED-WARRANTY-FROM-THIS-COMPANY-Lees-Summit-Missouri-428521. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Know what your doing

AUTHOR: carbuff - (United States of America)

First off as a consumer you have to read your paperwork on extended service contracts. Almost all of extended warranties sold have a clause built in stating that they do not have the right to use rebuilt or remanufacturered parts or even used parts.  If you think about it on a four of five year old car with 40,000 miles on it. Lets say its an Acura. A new transmission from Acura could cost $5000 or $6000 before labor to replace on a car that might be worth only be worth $15000 to $20,000. Not very cost effective if the warranty companies are to stay in business.

Shame on the consumer for not demanding that if they were using a used transmission that it did not come with a warranty for 12mos or 12,000 miles. The shop that did the work should also given the consumer something in writing that there was warranty or no warranty for the transmission repair. 

This is just another case of a consumer not really paying much attention to detail and taking things for granted and then b***hing about everyone ripping them off.

I looked up MBPI and they are a A+ rated company thru the BBB. 



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#2 Consumer Suggestion

Know what your doing

AUTHOR: carbuff - (United States of America)

First off as a consumer you have to read your paperwork on extended service contracts. Almost all of extended warranties sold have a clause built in stating that they do not have the right to use rebuilt or remanufacturered parts or even used parts.  If you think about it on a four of five year old car with 40,000 miles on it. Lets say its an Acura. A new transmission from Acura could cost $5000 or $6000 before labor to replace on a car that might be worth only be worth $15000 to $20,000. Not very cost effective if the warranty companies are to stay in business.

Shame on the consumer for not demanding that if they were using a used transmission that it did not come with a warranty for 12mos or 12,000 miles. The shop that did the work should also given the consumer something in writing that there was warranty or no warranty for the transmission repair. 

This is just another case of a consumer not really paying much attention to detail and taking things for granted and then bitching about everyone ripping them off.

I looked up MBPI and they are a A+ rated company thru the BBB. 



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#3 Consumer Suggestion

Don't be so blind to whom is at fault.

AUTHOR: Trevor - (U.S.A.)

Listen folks. I know you are upset because you paid good money for this extended coverage and seemingly got nothing. What I would suggest is jumping on the dealership that sold it to you. It is their liability to cover any warrantied repairs on the vehicle that they made. Again, the DEALERSHIP is responsible for this not the warranty company. Also, just how much do you think a warranty actually costs? A reasonable markup, like the ones a good dealer uses are ok. However knowing the costs of an extended premium coverage on an Acura, that dealer done did you over the desk. I would be standing in their showroom screaming about how they screwed you over, rather than trying to fight with the warranty company who has a contract which states they are not liable for the repairs, but yet the dealer is. Read these things carefully folks and if you have questions ask. If the dealer lies to you, that is a verbal contract and will in many cases supercede written contracts above and beyond what they have written for coverage.
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