- Report: #662672
Report - Rebuttal - Arbitrate
Complaint Review: MBS Direct
MBS DirectInternet United States of America
MBS Direct UPS Failure to pay for book damaged in shipping by UPS and failure to return damaged book, Internet
*Consumer Comment: Ripoff on returns
*General Comment: Agree 100 percent
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I answered an email to have my textbook bought back by MBS. I was given a quote of $80.00 as payment for the book I was sending. I got an email to print out the prepaid label, package the book, and return it by UPS.
I mailed the package at a Staples Store UPS drop off. I received an email about a week later stating that the book was received damaged and that I needed to file a claim with UPS. I was given a claim number and I followed up with UPS. I received the paperwork from UPS and faxed the necessary information including the receipt for the purchase price of the book.
After not receiving a check, I contacted UPS to find out the status of my claim. I was told that the claim was closed. I asked the agent why and I was told because of the contract that UPS has with MBS the claim would not be paid and that I needed to contact MBS.
I contacted MBS and was told that the contract basically states that damaged property would not be the responsibility of either company if the consumer(student)used the prepaid label because the label is not insured.
I then asked MBS for my book to be returned to me so I could at least have use of the book, and I was told that they no longer have the book.
My issue is that MBS has my book and can resell it at a reduced price and I am out of both book and money because I used a prepaid label provided by the company. Secondly, if the email gave the option to pay for postage and insure the package myself, I would have taken that option to make sure that I would be compensated if the property had been damaged. I am an adult student returning to school due to unemployment and I was using this money for school expenses. This is an unfair business practice by both companies that leaves the consumer(student)without money, property, or a right to file a claim.
This report was posted on Ripoff Report on 11/16/2010 03:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/MBS-Direct/internet/MBS-Direct-UPS-Failure-to-pay-for-book-damaged-in-shipping-by-UPS-and-failure-to-return-da-662672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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