- Report: #56335
Report - Rebuttal - Arbitrate
Complaint Review: MCI The Neighborhood
MCI The Neighborhood22001 Loudoun County Parkway Asburn, Virginia U.S.A.
MCI The Neighborhood LIES & RIPOFF! Deceptive, fraudulent MCI tricked and lied to me AsburnAsburn Virginia
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An MCI sales representative called me to sell me on the MCI Neighborhood local calling plan. I switched from Bell South only because the MCI plan was to save me a few cents. In a delicate financial situation, this small savings was worth the switch to me.
HOWEVER, the sales rep lied to me about the actual costs. I was given a fabricated discount called a "Lifetime Discount" which was to knock down the Neighborhood Standard price from $18.99 a month to $17.24 a month.
The sales rep also went over the surcharges/fees/taxes for me at my request. He failed to inform me of a 0.5 percent Carrier Cost Recover Charge per month.
Upon receciving the actual costs detailed for me in a plan guide, I called customer service to complain. I was transfered to Ms. Miller, an MCI Priority Customer Support person, who informed me that she was "sorry." Not good enough. I told her MCI should be responsible to switch me back to Bell South due to deception and fraud. She responded that I could switch back to my old plan by calling Bell South, and that the switch would, of course, cost me a connection fee. I could then fax the charges to MCI, and they "would see about reimbursing me."
As I am poor, I am unable to afford the switch upfront and then face an indefinate wait for charges which may OR MAY NOT be reimbursed. I am therefore held hostage by MCI!!!
This report was posted on Ripoff Report on 05/09/2003 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/MCI-The-Neighborhood/Asburn-Virginia-20147/MCI-The-Neighborhood-LIES-RIPOFF-Deceptive-fraudulent-MCI-tricked-and-lied-to-me-Asbur-56335. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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