• Report: #23660

Complaint Review: MCI WORLDCOM WIRELESS

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  • Submitted: Fri, June 28, 2002
  • Updated: Tue, December 17, 2002

  • Reported By:Tempe AZ
MCI WORLDCOM WIRELESS
701 Stewart Ave. Garden City, New York U.S.A.

MCI WORLDCOM WIRELESS Does Not Deserve To Have Customers! Garden City New York

*Consumer Suggestion: My MCI nightmare finally came to an end when...

*Consumer Comment: I've met some crooks in my day but this takes the cake!

*Consumer Comment: i wrote them and told them where they could shove it.

*Consumer Comment: ripoff

*UPDATE Employee: You should...

*UPDATE Employee: You should...

*UPDATE Employee: You should...

*UPDATE Employee: You should...

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This is a matter of principle. A large corporation should not have the power to damage an honest's person excellent credit rating when that corporation did not deliver adequate customer service or resolutions to problems.

Here is an overview of the situation.

In May of 2001, I signed a one-year contract with MCI Worldcom Wireless for wireless service.

During the time I was utilizing MCI, I did not receive invoices for their services unless I called to request them.

Each time I was promised that I would begin receiving consistent invoices. This never happened.

Each time I consistently waited in excess of 45 minutes to speak to a customer service rep. There were times when I got recordings stating that call volume was too high and I would have to call back.

I began communicating via email to try to get my answers resolved because even when I received the invoices I was not clear why previous balances were being carried forward. On 2 occasions I requested that a Manager contact me. This never happened.

Fed up with the entire situation, on January 15, 2002, I became a customer (a happy one) of Verizon Wireless and stopped utilizing the number and service formerly provided to me by MCI.

On February 13, 2002, due to immense frustration of still not having my billing questions resolved, coupled with the total lack of customer service, I mailed a letter to MCI terminating my services with them. A letter was Federal Expressed to the corporate offices in Garden City, NY, to the Irvine address where my payments were sent, and an email sent to wirelessinfo@lists.wcom.com.

Just a few days ago, I received a letter requesting payment. Upon my inquiry, I found that my account was turned over to a collections agency. Just another example of the incompetent customer service department at MCI. They are demanding $150 for the service fees for the past months (even though I have not used their service since January 14, 2002) or a $200 early termination fee.

I have called the 800# and finally spoke to a manager who will not waive the fees. I have left messages with 2 people in the Escalations Department --Alicia and John (numbers I found on this site) and have not heard back yet. I have filed a complaint with the FCC and will hear about that within the next 30-45 days. But in the mean time, my credit rating is in jeapardy.

As a service provider, it is their responsibility to not only sell their services, but to make the customer service reps and/or managers available at any given time. Excellent customer service equals happy and return customers. Obviously, MCI does not value their customers.

I want everyone to know --do NOT use MCI!

Donna
Tempe, Arizona

This report was posted on Ripoff Report on 06/28/2002 04:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/MCI-WORLDCOM-WIRELESS/Garden-City-New-York/MCI-WORLDCOM-WIRELESS-Does-Not-Deserve-To-Have-Customers-Garden-City-New-York-23660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

My MCI nightmare finally came to an end when...

AUTHOR: yvette - (U.S.A.)

I was an MCI customer who wasn't billed for an entire year and then received accumulated bills totalling about 450.00. Meanwhile, I had been sending payments, but MCI was not posting. I kept copies and had to request cancelled checks, etc., and after a year of trying to get my payments posted and dealing with rude collectors, I was given some information that appears to have gotten MCI (and their collectors) off my back.

I simply agreed to settle for half of the total amount my records show due and sent a certified letter to MCI directly (stopped communicating with the collection agencies altogether)and expressed my wishes for them to stop contacting me, via their agents, and also sent the letter to each of the credit bureaus.

To date, I have not received anything from MCI (of course, they cashed my check) or their agents and all three of the credit bureaus stated that my credit report did not contain anything with regards to MCI. I'm guessing even though collectors were employed to collect, that somehow MCI knew better than to penalize their customers (that's funny, since everything else they've done has been at the customer's expense) via their credit report.
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#2 Consumer Comment

I've met some crooks in my day but this takes the cake!

AUTHOR: karen - ()

over a year ago I was an mci customer and they held my bill for 3 months. I called every month asking where my bill was on one occasion the service rep. told me that they just haven't gotten around to it. when I finally got the bill for 3 months of service I called and told them to disconnect my service---well that's another story it took 3 months before they shut off the phones only after I filed a complaint with the better business bureau.

Then I kept receiving bills for -213.55. I finally got through to somebody who told me that I had been overcharged and I would receive a refund that was back in june 2002. last time I talked to them the refund had been approved by their new york office on aug.9 2002. now every time I try to call them all I get is a busy signal after I go through all the recordings to try to speak with somebody.

I've met some crooks in my day but this takes the cake! I'm tired of dealing with these people and consider myself ripped off.
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#3 Consumer Comment

i wrote them and told them where they could shove it.

AUTHOR: Steve - ()

Donna from Tempe, Arizona.

You stated you have a number to Escalation department, the people in charge of billing. If you do i would appreciate the number, fax number, email, something. i wrote them and told them where they could shove it. mci will lose their services in the end. luckily i'm not getting billed except for the $242. i still owe them. I had a question about how to get my ringer on and the techs helped me more a lot. customer service stinks, management can't help. they all tell me they dont have a number to escalation which is b.s. and i said to them how could they do business. bad practice for a company.
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#4 Consumer Comment

ripoff

AUTHOR: Robert - ()

In the Fall of 2001, we received a bill from MCI Worldcom with accumalated charges due to delayed statements on the company's end. Which at that time we had also dicovered that a Bakery business in Sierra Vista, AZ had the same cellular phone number as ours.

We contacted MCI and requested that the account be closed and that due to the charges that were all of a sudden due, that we would have to make payments towards the balance. We also requested that we receive a complete statement be sent showing a break down of the accumalated charges. We wanted to be sure that there were no charges for the Bakery business.

We got the cellular phone for emergency use only and very rarely used it, but the break sown had numerous additional charges. To use the phone on a Toll-Free number to our bank cost us $18.00 for example!!! We had roaming charges for local calls and over the limit fees, but again very rarely used the phon so it made no sense.

In April of this year we took the phone out of the closet to charge it and checked the old number. The recording stated that the phone was no longer in service. We took the phone to activate it with another service for a road trip we had to make.

In May of this year we received a bill out of the blue for two months charges--for WHAT?--we had not used the phone since the Fall of last year. So, once again we called MCI and at that time were informed that we had not requested that the phone be deactivated and once the previous balance had been paid we were being charged monthly again.

We did not have any service or desire to have any service from MCI and because we did not use the proper verbage are now obligated for additional charges???
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#5 UPDATE Employee

You should...

AUTHOR: john - ()

This Rebuttal has been redacted because the individual failed to provide a bona fide e-mail address and gave the name, John Doe which is a pre-condition for publication.

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#6 UPDATE Employee

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AUTHOR: john - ()

This Rebuttal has been redacted because the individual failed to provide a bona fide e-mail address and gave the name, John Doe which is a pre-condition for publication.

Rip-off Report holds all personal information strictly confedential.
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#7 UPDATE Employee

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AUTHOR: john - ()

This Rebuttal has been redacted because the individual failed to provide a bona fide e-mail address and gave the name, John Doe which is a pre-condition for publication.

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#8 UPDATE Employee

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AUTHOR: john - ()

This Rebuttal has been redacted because the individual failed to provide a bona fide e-mail address and gave the name, John Doe which is a pre-condition for publication.

Rip-off Report holds all personal information strictly confedential.
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