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  • Report: #18628

Complaint Review: MCI WORLDCOM WIRELESS

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  • Submitted: Thu, April 11, 2002
  • Updated: Sat, April 13, 2002

  • Reported By:STATEN ISLAND NY
MCI WORLDCOM WIRELESS
PO BOX 5211 NEW YORK, New York U.S.A.

MCI WORLDCOM WIRELESS dirty SOB's ,slow prossessing ripoff swindlers, evil dirt bags NEW YORK New York

*UPDATE EX-employee responds: I am an ex-employee of Worldcom wireless, and I am sorry

*UPDATE EX-employee responds: I am an ex-employee of Worldcom wireless, and I am sorry

*UPDATE EX-employee responds: I am an ex-employee of Worldcom wireless, and I am sorry

*UPDATE EX-employee responds: I am an ex-employee of Worldcom wireless, and I am sorry

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My service started with MCI WIRELESS on Febuary 15, 2001. Since then it has been nothing but a nightmare. The billing was never on time, when you called to ask about where your bill was the only response you would get is "we are updatting our billing system and you should get it by the end of the month",which of course never happened. When you would call, the customer service representatives were extremely rude. It's not my problem that they are under paid. Now to the real problem.

About two weeks prior to my contract being up, my phone was lost. After realizing my phone was lost I immediately contacted
the MCI WIRELESS customer service department, but was not connected right away due to the "high call volume". After finally getting through to someone, to whose name I cannot remember, I explained to her the situation. She then advised me that my service would be suspended. From that point I felt that everything should be fine. Little did I know that this was only the beginning.

During this time I did receive bills, which I was aware of, being that I did use their service, up until the loss of my phone. I payed them all that I was responsible for until my contract came up in Febuary 15, 2002. Until this day I am still receiving bills with an outstanding balance of $164.77. This is billing for 3 additional months. I made a call to the customer service department on April 1, where I was connected to someone by the name of Kemisha. Kemisha advised me that my service was suspended, but I am still responsible for the bill, because I didn't call for a confirmation number back in January. A confirmation number?. I explained that no one made me aware of this. By the end of the conversation I received a confirmation number, but still no resolve to this matter.

On April 11, I made another call to the customer service department disputing the bill of $164.77. This time I was connected to Theresa, who I have to say was rude, and obnoxious. I explained to her that I was still being billed for a phone that was lost in January, and again she said that I was responsible for the payment, because I didn't receive a confirmation number in January. I then proceeded to explain that my contract was up on Febuary 15, and that I never gave permission to renew the contract with MCI WIRELESS. I mean how could I renew it without a phone, and frankly I didn't want to because I feel this company absolutely sucks. Theresa said that she would knock off a 1 month charge of $37.00, which was for the billing of 2/26-3/25. This was unacceptable. I then asked to speak to a supervisor, where I was left on hold for 30 minutes before ever speaking to one.

Finally, Natalie who was the supervisor, asked what the problem was, and again for the third time I explained. What was the response?. You are liable for the full payment of this bill. I explained to her that the way they run this business sucks, and that I refuse to pay. So as you see I have gotten nowhere with this company. After hanging up with them, I called consumer affairs. As soon as I mentioned MCI WIRELESS the womans reaction said it all. Obviously, I was not the only complaint they received. I don't know how these people do business, and I feel that something should be done. Thank you for your time.

Janet
Staten Island, New York

This report was posted on Ripoff Report on 04/11/2002 08:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/MCI-WORLDCOM-WIRELESS/NEW-YORK-New-York-10087-5211/MCI-WORLDCOM-WIRELESS-dirty-SOBs-slow-prossessing-ripoff-swindlers-evil-dirt-bags-NEW-Y-18628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

I am an ex-employee of Worldcom wireless, and I am sorry

AUTHOR: Katrina - ()

I worked for about 3 months at Worldcom and I couldn't take it anymore. This is why:
The employees, through no fault of their own, are trained to be rude and disregard customer's complaints. They are put under tremendous pressure by the higher ups to get the calls done quickly, and are fired on the spot for low call counts and too much credit granted to customers. This explains their rudeness. I have seen people with $8000 cell phone bills they didnt even know they had. They also prey on the elderly, and people that don't know English very well. Here's some advice:

Get EVERYTHING in writing, and make sure you understand all terms and conditions of the contract. (if you opt for Worldcom service)

At the end of the contract, ALWAYS ALWAYS call them and tell them you want to cancel, and get a confirmation number, or they will put you on for another year. If you get a phone in the mail you didn't order, send it back WITHIN 15 DAYS. (or they will charge you a $250 early termination fee, even if you didn't order the phone.)Make sure you send it certified, return reciept requested. Keep all shipping documents.

If you have to get loud and nasty, by all means, do so. An employee is not allowed to hang up on a customer, and will be fired for doing so. Also, you will get more help if you ask for a supervisor, or a team leader, and chew them out as well to let them know you mean business. Don't let the representative tell you nobody is available. There is ALWAYS a team leader available.

Be advised that this company is rapidly deteriorating because of their horrible billing system (which won't get better anytime soon, despite what they tell you.)And they couldn't care less about customer service, they just want to make the sale.

ADVISE ALL FAMILY MEMBERS, FRIENDS, COWORKERS, ACQUAINTANCES, TO SPREAD THE WORD ABOUT THIS COMPANY. THE SOONER PEOPLE ARE AWARE, THE LESS PEOPLE GET VICTIMIZED. ALWAYS HANG UP ON TELEMARKETERS WHO TRY TO SELL YOU MCI WORLDCOM SERVICE, IF YOU SPEAK TO THEM, THEY WILL SEND YOU A CELL PHONE EVEN IF YOU DONT WANT IT, AND THEN CHARGE YOU FOR THE MONTHS AND THE TERMINATION FEES.
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#2 UPDATE EX-employee responds

I am an ex-employee of Worldcom wireless, and I am sorry

AUTHOR: Katrina - ()

I worked for about 3 months at Worldcom and I couldn't take it anymore. This is why:
The employees, through no fault of their own, are trained to be rude and disregard customer's complaints. They are put under tremendous pressure by the higher ups to get the calls done quickly, and are fired on the spot for low call counts and too much credit granted to customers. This explains their rudeness. I have seen people with $8000 cell phone bills they didnt even know they had. They also prey on the elderly, and people that don't know English very well. Here's some advice:

Get EVERYTHING in writing, and make sure you understand all terms and conditions of the contract. (if you opt for Worldcom service)

At the end of the contract, ALWAYS ALWAYS call them and tell them you want to cancel, and get a confirmation number, or they will put you on for another year. If you get a phone in the mail you didn't order, send it back WITHIN 15 DAYS. (or they will charge you a $250 early termination fee, even if you didn't order the phone.)Make sure you send it certified, return reciept requested. Keep all shipping documents.

If you have to get loud and nasty, by all means, do so. An employee is not allowed to hang up on a customer, and will be fired for doing so. Also, you will get more help if you ask for a supervisor, or a team leader, and chew them out as well to let them know you mean business. Don't let the representative tell you nobody is available. There is ALWAYS a team leader available.

Be advised that this company is rapidly deteriorating because of their horrible billing system (which won't get better anytime soon, despite what they tell you.)And they couldn't care less about customer service, they just want to make the sale.

ADVISE ALL FAMILY MEMBERS, FRIENDS, COWORKERS, ACQUAINTANCES, TO SPREAD THE WORD ABOUT THIS COMPANY. THE SOONER PEOPLE ARE AWARE, THE LESS PEOPLE GET VICTIMIZED. ALWAYS HANG UP ON TELEMARKETERS WHO TRY TO SELL YOU MCI WORLDCOM SERVICE, IF YOU SPEAK TO THEM, THEY WILL SEND YOU A CELL PHONE EVEN IF YOU DONT WANT IT, AND THEN CHARGE YOU FOR THE MONTHS AND THE TERMINATION FEES.
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#3 UPDATE EX-employee responds

I am an ex-employee of Worldcom wireless, and I am sorry

AUTHOR: Katrina - ()

I worked for about 3 months at Worldcom and I couldn't take it anymore. This is why:
The employees, through no fault of their own, are trained to be rude and disregard customer's complaints. They are put under tremendous pressure by the higher ups to get the calls done quickly, and are fired on the spot for low call counts and too much credit granted to customers. This explains their rudeness. I have seen people with $8000 cell phone bills they didnt even know they had. They also prey on the elderly, and people that don't know English very well. Here's some advice:

Get EVERYTHING in writing, and make sure you understand all terms and conditions of the contract. (if you opt for Worldcom service)

At the end of the contract, ALWAYS ALWAYS call them and tell them you want to cancel, and get a confirmation number, or they will put you on for another year. If you get a phone in the mail you didn't order, send it back WITHIN 15 DAYS. (or they will charge you a $250 early termination fee, even if you didn't order the phone.)Make sure you send it certified, return reciept requested. Keep all shipping documents.

If you have to get loud and nasty, by all means, do so. An employee is not allowed to hang up on a customer, and will be fired for doing so. Also, you will get more help if you ask for a supervisor, or a team leader, and chew them out as well to let them know you mean business. Don't let the representative tell you nobody is available. There is ALWAYS a team leader available.

Be advised that this company is rapidly deteriorating because of their horrible billing system (which won't get better anytime soon, despite what they tell you.)And they couldn't care less about customer service, they just want to make the sale.

ADVISE ALL FAMILY MEMBERS, FRIENDS, COWORKERS, ACQUAINTANCES, TO SPREAD THE WORD ABOUT THIS COMPANY. THE SOONER PEOPLE ARE AWARE, THE LESS PEOPLE GET VICTIMIZED. ALWAYS HANG UP ON TELEMARKETERS WHO TRY TO SELL YOU MCI WORLDCOM SERVICE, IF YOU SPEAK TO THEM, THEY WILL SEND YOU A CELL PHONE EVEN IF YOU DONT WANT IT, AND THEN CHARGE YOU FOR THE MONTHS AND THE TERMINATION FEES.
Respond to this report!
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#4 UPDATE EX-employee responds

I am an ex-employee of Worldcom wireless, and I am sorry

AUTHOR: Katrina - ()

I worked for about 3 months at Worldcom and I couldn't take it anymore. This is why:
The employees, through no fault of their own, are trained to be rude and disregard customer's complaints. They are put under tremendous pressure by the higher ups to get the calls done quickly, and are fired on the spot for low call counts and too much credit granted to customers. This explains their rudeness. I have seen people with $8000 cell phone bills they didnt even know they had. They also prey on the elderly, and people that don't know English very well. Here's some advice:

Get EVERYTHING in writing, and make sure you understand all terms and conditions of the contract. (if you opt for Worldcom service)

At the end of the contract, ALWAYS ALWAYS call them and tell them you want to cancel, and get a confirmation number, or they will put you on for another year. If you get a phone in the mail you didn't order, send it back WITHIN 15 DAYS. (or they will charge you a $250 early termination fee, even if you didn't order the phone.)Make sure you send it certified, return reciept requested. Keep all shipping documents.

If you have to get loud and nasty, by all means, do so. An employee is not allowed to hang up on a customer, and will be fired for doing so. Also, you will get more help if you ask for a supervisor, or a team leader, and chew them out as well to let them know you mean business. Don't let the representative tell you nobody is available. There is ALWAYS a team leader available.

Be advised that this company is rapidly deteriorating because of their horrible billing system (which won't get better anytime soon, despite what they tell you.)And they couldn't care less about customer service, they just want to make the sale.

ADVISE ALL FAMILY MEMBERS, FRIENDS, COWORKERS, ACQUAINTANCES, TO SPREAD THE WORD ABOUT THIS COMPANY. THE SOONER PEOPLE ARE AWARE, THE LESS PEOPLE GET VICTIMIZED. ALWAYS HANG UP ON TELEMARKETERS WHO TRY TO SELL YOU MCI WORLDCOM SERVICE, IF YOU SPEAK TO THEM, THEY WILL SEND YOU A CELL PHONE EVEN IF YOU DONT WANT IT, AND THEN CHARGE YOU FOR THE MONTHS AND THE TERMINATION FEES.
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