• Report: #9111

Complaint Review: MCI Wireless

  • Submitted: Wed, December 12, 2001
  • Updated: Wed, December 12, 2001

  • Reported By:Jacksonville FL
MCI Wireless
Nationwide U.S.A.

World Com Wireless my bill was paid & they turned off phone Horrible customer service

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I signed up with World Com Wireless 2 months ago, and I am completely dissatisfied with their service. They have an automated system that at many times will tell me that I must call back, that their lines are tied up. This happens the majority of the time that I call.

Then when I can finally get thru, I sit on hold for 30 minutes at a time. When I finally get a real person, they put me on hold for 30 minutes as well and then they always say "no" to every question asked.

I paid my cell phone bill on time, but they cut me off. When I called to complain, they told me that I would have to wait 24 to 48 hours to get it back on.

I told them that this was entirely too long, especially since I paid my bill on time. The woman was rude and did not help me at all. I asked to speak with a supervisor, she said that they would call me back within 24 to 48 hours as well. They did not call me.

I called yesterday to see why my phone still was not turned on, they said that I was having technical problems all along, that my service was not turned off.

I was then to wait for the technical people to call me back, they never called me.

I am still waiting for my phone to come back on, and for someone to call me back.

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This report was posted on Ripoff Report on 12/12/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/MCI-Wireless/nationwide/World-Com-Wireless-my-bill-was-paid-they-turned-off-phone-Horrible-customer-service-9111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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