- Report: #9320
Report - Rebuttal - Arbitrate
Complaint Review: MCI World Com Wireless
MCI World Com WirelessP.O. Box 14197 Scottsdale, Arizona U.S.A.
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Imagine my surprise when in August I received a bill stating that I owed over $500.00 and that they had made a mistake and forgot to bill me. I was not to pay the first bill or the second bill while they updated my bill, but I was to pay the third bill. All of these bills arrived within three days of each other and I received three sets of three bills. Of course every bill increased in amount.
When I called I was treated as if I was ripping them off and if I didn't pay the amount right away I would be turned off etc. The costumer reps were rude and will not let you speak to a supervisor they just pass you around to other customer service reps. that pretend to be supervisors. Unfortunately I paid them over $600.00. All this time I was assuming that my plan was as I had established in January.
Yesterday I was informed that my plan had never included free weekends that they have never offered that and that I only have 180 minutes and free long distance within my calling area which not any of the reps could tell what my area was.Obviously I have been paying for a lot of minutes that I was not supposed to be charged for. However, now they say that unless I can produce a written statement or document about my phone conversation with the sales rep. that their contract stands. How am I supposed to obtain a written document for a verbal misrepresentation?
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This report was posted on Ripoff Report on 12/15/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/MCI-World-Com-Wireless/Scottsdale-Arizona-85267-4197/MCI-cell-phone-Scam-9320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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