- Report: #13358
Report - Rebuttal - Arbitrate
Complaint Review: (MCI) Worldcom Wireless
(MCI) Worldcom WirelessP.O. Box 79361 City of Industry, California U.S.A.
MCI Worldcom Wireless - continues billing me 9 months after I cancelled service ripoff scam
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When I received a bill in June, I was told it was for the period of service before I cancelled the service. However, I continues to receive a monthly bill and each month when I called, they had no record of my ever cancelling the service. I would then refax the original letter cancelling my service. (Deja vu? Groundhog Day? Same story every month.)
Finally, in November, I spoke to very first non-rude Customer Service person. She did cancel my service but only from Novemeber on.
So, the company states I owe over $300 for monthly service charges for phone service I cancelled in May. (I had actually stopped using the service in April!).
I have been reported to a collection agency as a result. In January, I faxed the original letter and another letter to the CS Manager (who I have never been allowed to speak with), along with a new letter letting them know I was going to file a complaint with the FCC if the matter was not cleared up.
The response? 1) Another bill and 2)a comment that unless I can produce a "receipt", they have no evidence of "ever" receiving a fax from me. (Funny thing is, the CS Rep. stated they had a record of receiving my fax in May and in Nov.)
This company is either grossly incompetent or grossly criminal in nature.
This report was posted on Ripoff Report on 02/05/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/MCI-Worldcom-Wireless/City-of-Industry-California-91716-9361/MCI-Worldcom-Wireless-continues-billing-me-9-months-after-I-cancelled-service-ripoff-sca-13358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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