• Report: #8663

Complaint Review: MCI Worldcom Wireless

  • Submitted: Tue, December 04, 2001
  • Updated: Thu, December 06, 2001

  • Reported By:Houston TX
MCI Worldcom Wireless
P.O. Box 9369 Garden City, New York U.S.A.

MCI Worldcom Wirless RIPPED Me Off TOO! *REBUTTAL

*0: When a phone is Defective the customer ....

*0:

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MCI Worldcom Wireless gave me a defective cell phone. My cell phone would drop calls constantly and it would power off completely by itself, and I would not be able to power the phone back on for hours.

I called Worldcom to complain about my phone and they told me that I would have to send the phone back to LG. I sent the phone to LG and they kept my phone for a month before sending me a new phone.

Supposedly, LG technicians tested and made sure that they were sending me a brand new, defective-free cell phone. But guess what, that phone was also defective. Now I have to go through the whole process of sending the phone back to LG and waiting for them to send me a new phone.

I tried calling Worldcom several times to let them know that I would not be able to use my phone for another month, but I was always left on hold for very long periods of time before speaking to a live representive. I justed wanted to say that I think this company sucks and they have know idea what GOOD CUSTOMER SERVICE IS!!!!

This report was posted on Ripoff Report on 12/04/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/MCI-Worldcom-Wireless/Garden-City-New-York-11530/MCI-Worldcom-Wirless-RIPPED-Me-Off-TOO-REBUTTAL-8663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 0

When a phone is Defective the customer ....

AUTHOR: - ()

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: Mike

Their relationship to the company: Advocate

Rebuttal:
When a phone is Defective the custustomer has a warrenty with the Phone Manufactor Not the Service Provider..He will need to get a Loaner from them not Worldcom
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#2 0

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