MCI Worldcomm Wireless P.O. Box 5912
New York, New York U.S.A.
MCI Worldcom Wireless; BAD customer service and screwed-up billing.
0Author 0Consumer 0Employee/Owner
I had a MCI Worldcom account in a different city. When I moved to the Chicago area I was told to call MCI and get my account transfered and a new phone number. I did this and everything seemed fine except I was not receiving any bills. Three months later my phone stopped working. I called the 1-800 customer service # and was told billing was slow and that my phone would be reactivated. 5 weeks later and many 2 hour calls to MCI later, my phone still was not working. They finally discovered that MY phone number was reassigned to someone else. IT GETS BETTER. I received a new number and the phone worked, BUT I still did not receive a bill for over 6 months. No-one could tell me why or how much $ I should send in. I finally received a bill for over $400. I called and told them I would pay it off in 3 months or less. My Phone was shut off one month later. I called them again, they said I had to pay the remaining balance to get my phone reactivated, and it would take 24 hours to turn it back on. I paid it. 5 days later the phone was still not working. I called again, this time I realized that my rate had changed from 39.99 to 49.95 per month. The customer service rep looked back in their records and confirmed this. He said he would credit my account for the overcharges which added up to 114.00. This was in November 2001. It is now February 2002 and NO CREDIT has appeared on my bill. And now my bills are showing roaming charges for calls made within my 5 state calling area. IT GETS EAVEN BETTER. My husband got a phone from an MCI worldcom wireless rep who called our house selling phone service. He told them to add my name to the account, so if there were any problems I could call (like I really want to) and get them resolved. They said NO PROBLEM. Well, almost immediately there were problems. He too, is being billed roaming charges for call made within his 5 state area. When I called MCI to try to get this resolved, they told me they could not talk to me because MY NAME WAS NOT ON THE ACCOUNT. They could clearly see that my information and my husbands information matched exactly but would not discuss his account with me. The customer service rep was rude and even hung up on me. I have had it with these people. Every phone call, which is many, has taken 1-2 hours, most of which was spent ON HOLD waiting for a live voice. I want desperately to cancel my accounts, but I know if I do that before they apply the credits I'm due, I will be stuck owing them hundreds of dollars in bogus charges.
Twin Lakes, Wisconsin
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