• Report: #31601

Complaint Review: MCI

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  • Submitted: Tue, October 01, 2002
  • Updated: Wed, March 10, 2004

  • Reported By:Jackson Tn
MCI
www.mci.com Iowa City., Iowa U.S.A.

MCI The Neighborhood big ripoff false promises Iowa City. Iowa

*Consumer Comment: Not so bad, they were the first to try to help us as consumers by consolidating the services into one cost

*Consumer Suggestion: MCI-The Neighborhood CAN'T provide many of the services they advertise

*Consumer Suggestion: suggestion for avoiding ..customer service, a lot to be desired

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My former local phone service, (not cell phone service), was with Bell South. When all the tacked on charges were added up at the end of the month, my bill was $32 without any long distance calls.

I received a call from MCI stating they were going to begin giving local service with a new program called "The Neighborhood", and that if I changed over to them my service would only cost $19.99. I SPECIFICALLY asked if there would be lots of extra charges tacked on like Bell South does. I was told NO. Now I expect the taxes to be added, which would be in the three to four dollar range. I received my first bill last week. The total: $39.70 I had $2.31 of long distance charges, but even without that, the bill will still be several dollars MORE than what I was paying with Bell South. There is a mysterious charge on the bill called "Surcharges" totalling about ten dollars, and I also have to pay $5 a month to have long distance service, even if I do NOT use it. I called the customer service number, and after waiting 15 minutes, I finally got a representitive. I told him that I was VERY upset that I was mislead as to how much lower my bill would be with MCI as compared to Bell South. I asked him to explain the "surcharges", and got little for an answer.

I told him I was LIED to by the MCI salesman that wanted me to change to their service. All I could get in response was a completely insincere "I'm sorry". I told the customer service person that I was not an idiot, and did not change services in order to pay MORE money, and that I would soon be leaving their service and would contact everyone I knew about their deceptive practices. His response... "that's not a problem". Have you ever been so MAD that if it was possible to pull someone through a phone and beat the crap out of them you would do it? That was my feeling, and still is.

So if MCI calls you to switch to their local service, slam the phone down and walk away!

Steve
Jackson, Tennessee

This report was posted on Ripoff Report on 10/01/2002 04:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/MCI/Iowa-City-Iowa-52244/MCI-The-Neighborhood-big-ripoff-false-promises-Iowa-City-Iowa-31601. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Not so bad, they were the first to try to help us as consumers by consolidating the services into one cost

AUTHOR: Susan - (U.S.A.)

I understand the aggrevation of shopping for the best deal, and then when you get the service, there's the hidden costs such as fees, taxes, surcharges, etc, but, bottom line - they all do it! I don't have any complaints about MCI-The Neighborhood other than their website (trying to pay the bill). In my opinion, they were the first to try to help us as consumers by consolidating the services into one cost (not incl taxes/fees) instead of 50 different plans and different rates for each calling areas, etc. But, as Teresa from Dickson said, you need to do your homework". My advice to Steve would be to drop the land line (if possible) and use a cellular phone. Alot of people are doing that for this reason. I would do it if it weren't for 911 (they can't track you on a cell phone). Or, get just the basic service on your land line and use your cell.
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#2 Consumer Suggestion

MCI-The Neighborhood CAN'T provide many of the services they advertise

AUTHOR: Sherri - ()

I had tried for five weeks to get my telephone number changed, only to be given the same answer during their stall tactics.."we'll be able to give you an update in 24 to 48 hours."

I finally got fed up and decided to switch to AT&T Local and MCI attempted to prevent me from doing that by (1) Telling me that AT&T "entered the wrong number on the order" (in spite of AT&T CALLING me on the correct number to tell me)and (2)Rejected the change for "lack of third party verification", this in spite of TWO phone calls from third party verifiers and an email to MCI on their website.

It finally took a three-way call between myself, MCI customer service and a rep of the California Public Utilities Commission for MCI to "find the glitch."

A friend of mine confirmed that MCI cannot provide timely new service or make changes to existing services due to the bankruptcy. MCI leases lines from the local telephone company for "resale" and they are apparently extremely slow pay, so many of the local companies will not furnish them with lines.

Stay away from them. They are not worth the headache.
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#3 Consumer Suggestion

suggestion for avoiding ..customer service, a lot to be desired

AUTHOR: teresa - ()

hello i am also a member of the mci neighborhood plan. i have had good results with the plan so far except for customer service which does leave alot to be desired.one thing i made sure to do was find another person who had the plan and ask them about their bill each month. this allowed me to see if they did what they said they did. also i read all fine print on the web site and talked to several reps at the company asking questions before i made my decision.so i guess that while i can empathize with you,(i too have been that mad at a company) my best advise is to never sign up for anything over the phone without first doing your homework. it may be a good deal for some but not for you. buyer beware.
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