- Report: #102297
Report - Rebuttal - Arbitrate
Complaint Review: MCI
MCIVacaville, California U.S.A.
MCI ripoff Requires advance fee to receive collect calls from prisoner because MCI is not my long distance carrier. Vacaville California
*Consumer Comment: It is illegal to record conversations
*Consumer Suggestion: MCI employee is correct
*REBUTTAL Individual responds: You have a lot to learn about your own company, MCI
*UPDATE Employee: Response to prison calls
*Consumer Comment: Time to Rip them Off
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In the past month MCI has blocked my phone from receiving his collect calls. The message that he hears on the phone states, "That the person you are trying to reach has blocked your incoming call." This is a lie.
The facility does not have a viable phone number for me to contact MCI. The inmates did not receive information to mail to families on how to contact MCI. The facility told me that many inmates are having this problem. MCI has a contract with the state of California for collect phone call services.
An officer at the facility told me that I must contact MCI at (800) 444-3333. This number does not work unless I am a current customer of MCI.
The number at the prison is (707) 448-6841.
It seems illegal that MCI should be able to control these calls just because I don't have MCI as my long distance carrier. I was told by the officer that MCI now requires an "advanced deposit" of me ($75 he thought) so that I can receive collect calls from my son. If I had MCI as my long distance carrier, I would not have to pay this "deposit".
I have checked with my phone company and there is no reason according to them that I should be blocked. My bill is current. The phone number for my local QWest phone company is
What can be done here?
Cedar City, Utah
This report was posted on Ripoff Report on 08/05/2004 01:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/MCI/Vacaville-California/MCI-ripoff-Requires-advance-fee-to-receive-collect-calls-from-prisoner-because-MCI-is-not-102297. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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