• Report: #1159675

Complaint Review: MDG

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  • Submitted: Fri, July 04, 2014
  • Updated: Sat, July 05, 2014

  • Reported By: nylynlv — Las Vegas Nevada
MDG
Nationwide USA

MDG False advertising and Faulty computers Delaware Nationwide

*General Comment: We had terrible credit and no one would give us another chance

*Author of original report: I uploaded the wrong photo the first time.

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About four weeks ago, I ordered a computer from MDG. After a whole big interview, they said I would have to make a payment first. I gave them all my banking info and after about two weeks, I finally received my ASUS Laptop computer. It looked new, but did not have the plastic wrap around it on the computer screen or on the keyboard. It was not a great looking computer,but it looked like it would work. MDG said it would cost me $900 total. When I turned the computer on, I immediately did not like windows 8 and the technician at tech support told me that I would have to download updates in order to upgrade to windows 8.1.

After downloading 97 updates, the computer reverted the updates back. Tech support did NOT KNOW HOW to help me and I even tried setting the computer back to factory settings. After doing this all day, I finally told them I was sending the junk back. [continued below]....

..... After two weeks of not hearing a word from MDG, I decided to call them today. The bad customer support I got was unbelievable.  she said that the manager sent me an email today, stating that they were out of the computer , I just sent back. I checked all my emails even the spam folder and found no email from the manager. She lied! She said: "I will send the email, again."

When I read the email from the manager Josh Hunter, he stated that they did not have any more of the ASUS Laptop computer( the one I sent back) Josh also said that he would, with my approval, send me an ACER V5-573P laptop instead for the same price of $900!!!  MDG THINKS WE ARE STUPID! I worked for a call center about seven years ago and that was all they used was ACER computers! ASUS, came later on. In other words, he wanted to downgrade me for the same price I was going to pay for the ASUS! The other idiot at customer service said they do not downgrade. BS! I am calling MDG and cancelling everything and putting a stop on the checks I already sent them! DO NOT BUY FROM MDG!!!


This report was posted on Ripoff Report on 07/04/2014 11:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/MDG/nationwide/MDG-False-advertising-and-Faulty-computers-Delaware-Nationwide-1159675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

We had terrible credit and no one would give us another chance

AUTHOR: Rachel - ()

We had terrible credit and no one would give us another chance, except for MDG Computers. There payments are workable and the one time I was going to miss a payment, they allowed me to make it up as soon as i could. These guys are great, if your just getting your credit back like me.

 

We could not afford to get a brand new tv for our family outright, but through MDG computers we were able to get the right tv that suited us and our needs and its not breaking our bank either. We barely notice that we pay for it each month!! The service was excellent and quick and we were very impressed with how easy and fast it was to receive our new tv!!

They're are so many positive reviews online. I find this site helpful! http://www.mdgreviews.com/

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#2 Author of original report

I uploaded the wrong photo the first time.

AUTHOR: NYLYNLV - ()

I found the original photo of the laptop reverting the updates back. The original photo stated that the windows updates failed and are reverting back. This happened everytime I tried to update their 97 updates.

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