- Report: #971593
Report - Rebuttal - Arbitrate
Complaint Review: MEINEKE CAR CARE CENTER
MEINEKE CAR CARE CENTER375 WASHINGTON ST. ATTLEBORO, Massachusetts United States of America
MEINEKE CAR CARE CENTER FAILURE TO LISTEN TO CUSTOMER ATTLEBORO, Massachusetts
*REBUTTAL Owner of company: we offer to correct any situation free anytime
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I tried to explain to the technican why the unusual wear occured but my explanation was not listened to at all. The technican insisted that his diagnosis was correct. I should left Meineke at this time. I am old at 66 years and have worked on cars since I was 14. I have some medical issues now that prevent me doing many car repairs. The repairs resulted in replacement brake drums which were needed and new rear brakes. I was told that there would be a smell of buring brakes until the new brakes seated themselves. I agree with this statement.
After 2 weeks I could still smell the rear brakes burning but only on the driver's side. I went back to Meineke to complain. I talked with Steve. His first comment was that I must have brake caliper that is locked. This statement was a very stupid startement because drum brakes do have brake calipers. I then become very voiced with my opinions about the brake repair very loudly. Steve did not like my attitude and said he didn't need a customer to yell at him. I paid $300 for the repair work and I had every right to be loud. Steve then offered to inspect the car only if I would not yell. At this point I became very irritated with Steve and yelled even louder. He then walked away from me. I left the location in a fit of rage. Steve would not listen to my explanation when I first had my brakes inspected and he was not willing to listen to it now. I was not willing let him work on my car again especially after he said that the brake caliper was locked and drum brakes don't have brake calipers.
I took the car to a nearby mechanic who said the probable cause of the buring brakes was a brake hose was not working correctly and caused the trailing brake shoe to remain in the expanded position. His diagnosis was 100% correct. He replaced the brake hose and the brake shoes that were in a very worn condition after only 2 weeks use. I have had no problems with brake shoes since then.
I will never again take my car to this Meineke location for repairs or even for an oil change. I do not trust that the technicans there can correctly diagnose the cause of a problem. Sometimes it pays to listen to a customer instead of ignoring the comments of a customer. I may be old but I am not feeble minded.
This report was posted on Ripoff Report on 11/19/2012 07:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/MEINEKE-CAR-CARE-CENTER/ATTLEBORO-Massachusetts-02703/MEINEKE-CAR-CARE-CENTER-FAILURE-TO-LISTEN-TO-CUSTOMER-ATTLEBORO-Massachusetts-971593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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