characterized
  • Report: #1040938

Complaint Review: MERCANTILA

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  • Submitted: Fri, April 05, 2013
  • Updated: Fri, April 05, 2013

  • Reported By: BAR — Glendale California
MERCANTILA
1730 S CAMINO REAL STE 200 Internet United States of America

MERCANTILA NO REFUND: STOLE MY MONEY , Internet

*Consumer Comment: They are closed.

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I follow the 20 complainants shown on your website that have been ripped off by Mercantila. I ordered a Schwinn 150 Exercise Bike from them by e-mail; paid by credit card; then found one $100 cheaper so immediately contacted them and cancelled the order. I noted  that they had immediately cashed the money. 
Since then I have been unable to retrieve my money as they fob me off at each e-mail. Here is my email trail to them so far, together with their replies (I included your webpage showing your 20 other complainants)

Mercantila | Ripoff Report | Complaints Reviews Scams Lawsuits Frauds ReportedCompany Directory | MercantilaApproximately 20 Reports Foun
Showing 1 - 20Wondering if a report is missing? We DO NOT remove reports from our database. What's This? DateCity, StateTitle  13/1/2013
6:48 PM
Zoostores.com Mercantila LLC Rip off refund not recieved ,merchandise not delivered San Matao, CaliforniaAuthor: kokomo IndianaDepartment & Outlet Stores: Zoostores.com Mercantila  21/9/2013
3:29 PM
Mercantila LLC Zoostores.com Scammers who take your money on line via credit card then say they can't sell at purchased price and lie and promise refund but customer service says refunds take 10days and they can do nothing about , InternetAuthor: Gardner MassachusettsFurniture & Furnishings: Mercantila LLC  312/30/2012
11:07 AM
Mercantila Zoostores No refund on cancelled order. InternetAuthor: Venice CaliforniaSporting Goods: Mercantila  41/7/2012
8:34 PM
Mercantila Does Know the Definition of the Word Refund San Fransicisco, CaliforniaAuthor: Carmel New YorkHeating, Cooling & Ventilation: Mercantila  57/26/2011
8:59 AM
mercantila mercantilla Rude Liar cheater ripoff scam refused to refund fraud price changing charging my account without my permission Internet, InternetAuthor: los angeles CaliforniaDepartment & Outlet Stores: mercantila mercantilla  612/3/2010
11:56 AM
mercantila This company shipped the wrong item to me, and refused to call, email or contact me in any way after the mistake. InternetAuthor: Santa Rosa Beach FloridaFurniture & Furnishings: mercantila  73/14/2010
5:48 PM
Mercantila Home Bar Superstore Sold a product they did not have (and counldn't get), hid this fact for two months while sending me bogus shipping dates, and have refused to send a $1,300 plus refund. InternetAuthor: Lufkin TexasFurniture & Furnishings: Mercantila  810/26/2010
7:04 PM
Mercantila.com Fraud and quick to charge plastic, but to ship will take months! InternetAuthor: Manassas VirginiaFurniture & Furnishings: Mercantila.com  95/18/2010
12:32 PM
Mercantila.com RIPOFF!! STOLE MY MONEY AND DID NOT WANT TO REFUND!!! DID NOT EVEN SHIP THE ITEM!!! San Francisco, CaliforniaAuthor: brooklyn New YorkInternet Fraud: Mercantila.com  106/21/2009
5:20 AM
Mercantila A real Schlock house - Don't trust these guys - refused return - lied - hostile - hung up on me. San Francisco CaliforniaAuthor: Asheville North CarolinaSupplemental Health Programs: Mercantila  111/22/2009
5:42 PM
Mercantila ,Inversion Table Superstore, Mercantila - Fraudulent Business Practices San Francisco CaliforniaAuthor: Downeast MaineComputer Mail Order : Mercantila  121/21/2009
8:00 PM
Mercantila - home Gym Superstore charges credit card but doesn't ship product San Francisco CaliforniaAuthor: louisville KentuckySpecialty Stores: Mercantila/home Gym Superstore  1311/21/2008
5:48 PM
Mercantila A/k/a Espresso Machine Superstore Ripoff Fraud San Francisco CaliforniaAuthor: Miami FloridaKitchens: Mercantila A/k/a Espresso  147/26/2008
12:42 PM
Mercantila.com FRAUD / ABUSE San Francisco CaliforniaAuthor: San Jose CaliforniaComputer Mail Order : Mercantila.com  151/16/2007
7:39 AM
Mercantila - Red Carpet Charges Credit Card for order that does not ship, Keeps Your money ripoff San Francisco, CaliforniaAuthor: Richmond Hill GeorgiaHome & Garden Stores: Mercantila  1612/27/2006
8:08 AM
Mercantila This company lies, cheats and steals. Mercantila is not to be trusted. Ripoff San Francisco CaliforniaAuthor: montgomery TexasCon Artists: Mercantila  1711/17/2006
2:43 PM
Mercantila Dreadful order handling ripoff InternetAuthor: Keller TexasOn-Line Stores: Mercantila  1811/6/2006
10:26 PM
Mercantila 6 weeks from date of order, NO Merchandise, NO REFUND ripoff San Francisco California...Product finally deliveredAuthor: Dunbar West VirginiaSporting Goods: Mercantila  199/29/2006
12:27 PM
4 Companies: Mercantila.com, South Shore Furniture, UPS, And VISA ripoff: Conspiracy to Defraud: Won't give me what I PAID FOR, nor my $$ back! San Francisco//Atlanta/California//Georgia/Author: Castle Rock ColoradoInternet Fraud: 4 Companies: Mercantila.com  209/29/2006
3:55 PM
4 Companies: Mercantila.com, South Shore Furniture, UPS, And VISA ripoff UPDATE: UPS Attempted Delivery==DAMAGED, so REFUSED! San Francisco CaliforniaAuthor: Castle Rock ColoradoOn-Line Stores: 4 Companies: Mercantila.com  Approximately 20 Reports Found
Showing 1-20 | Showing Page 1 of 1From: Brian Reilly <GLASGUENSIS@AOL.COM>
Date: Fri, 05 Apr 2013 08:44:59 -0700
To: <customer-service@mercantila-inc.com>
Subject: FW: Reply To Mercantila Ticket #00126109 [ ref:_00D80dVWc._50080Nq8Vk:ref ] WHERE'S MY MONEY?

Brenda,I still have not received my money refund  Please advise the name phone number and e-mail of the CEO of Mercantila Bank at your earliest convenience Thank you Brian R

 From: Brian R (((REDACTED)))@AOL.COM>
Date: Sat, 30 Mar 2013 10:55:03 -0700
Subject: FW: Reply To Mercantila Ticket #00126109 [ ref:_00D80dVWc._50080Nq8Vk:ref ]

BRENDA
THIS HAS GONE BEYOND A JOKE. I APPRECIATE WHAT YOU SAY YOU HAVE DONE IN YOUR E-MAIL RESPONSES BUTTHERE HAS BEEN NO ACTION FROM THE BANK WHICH SEEMS CONSISTENT WITH ALL BANKS TODAY. QUICK ENOUGH TO CASH IN THE MONEY > VERY SLOW TO RETURN IT. WORLD NEWS IS RIFE WITH THIS BEHAVIOR THE BEHAVIOR OF THIEVES OR INVESTING THE MONEY WHILE FOBBING OFF THE CREDITOR.I AM NOW SEEKING ADVICE ON HOW TO DEAL WITH THIS MATTER.I WILL CERTAINLY BE ADVISING THE APPROPRIATE INTERNET COMPLAINT SITES ABOUT MERCANTILA AS FRAUDSTERS. ZOOSTORES' NAME MAY INADVERTENTLY BECOME BESMIRCHED BY ASSOCIATION
BRIAN REILLY

Thursday, March 28, 2013 1:53 PM
Hello Brian, Apologies for the inconvenience. I have further escalated your refund request with the refunds department and you will receive an email confirmation once it has been processed.
Regards,BrendaZoostores.com Customer Care Team

ref:_00D80dVWc._50080Nq8Vk:ref

On 3/27/13 8:08 AM, "Brian R" (((REDACTED)))@AOL.COM> wrote:
HERE'S THE CORRESPONDENCE SO FAR
On 3/25/13 10:19 AM, ""Mercantila Customer Support"<customer-service@mercantila-inc.com>"<customer-service@mercantila-inc.com> wrote:
Hello Brian, Sorry for any delay.  We have not forgotten about your refund request.  You will receive an email confirmation once the refund has processed.
Regards,BrendaZoostores.com Customer Care Team

ref:_00D80dVWc._50080Nq8Vk:ref

Sunday March 24 2013 9:19 am
Hi  My wife informs that our account has not yet been credited as of yesterdaySaturday 23rd March 2013.
Please expedite ASAP
Thank you
Brian R
I apologise for any confusion evident in my Ticket notes to you.

Friday, March 22, 2013 5.22PM
Hi Brenda Thanks for your prompt response.
Brian R

On 3/22/13 1:10 PM, ""Mercantila Customer Support"<customer-service@mercantila-inc.com>"<customer-service@mercantila-inc.com> wrote:
Hello Brian,
Your order has been confirmed canceled by the manufacturer. The refundsdepartment has been notified, and we will begin the refund processshortly.
Best,BrendaZoostores.com Customer Care Team
ref:_00D80dVWc._50080Nq8Vk:ref
 
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 04/05/2013 09:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/MERCANTILA/internet/MERCANTILA-NO-REFUND-STOLE-MY-MONEY-Internet-1040938. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

They are closed.

AUTHOR: crv36 - ()

Their order status page says:

 

It is with much sadness in our hearts that we write this final letter. It was a pleasure to serve our customers over the past couple of years and we thank you for shopping with us.

Mercantila Acquisitions, LLC (d/b/a Zoostores.com) (the .Assignor.) has made an assignment for the benefit of creditors (.ABC.) to Zoostores.com (assignment for the benefit of creditors), LLC. An ABC is a formal process commenced under state law whereby an Assignee is assigned assets of an Assignor and the Assignee then monetizes the assets and distributes the net proceeds to the creditors.

Within the next 30 days Assignee will circulate information regarding the ABC and a claims package to vendors, current customers and other creditors. You will have approximately 6 months to file a claim with the estates. While many of you may have questions regarding this process, we ask for your patience while the Assignee focuses on maximizing the value of our assets. If you have not received notice by May 31, 2013, you may send an email to escalations@zoostores.com for follow-up. Please note, however, that it may take time for the Assignee to respond to your message.

The Zoostores.com team

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