I follow the 20 complainants shown on your website that have been ripped off by Mercantila. I ordered a Schwinn 150 Exercise Bike from them by e-mail; paid by credit card; then found one $100 cheaper so immediately contacted them and cancelled the order. I noted that they had immediately cashed the money.
Since then I have been unable to retrieve my money as they fob me off at each e-mail. Here is my email trail to them so far, together with their replies (I included your webpage showing your 20 other complainants)
Mercantila | Ripoff Report | Complaints Reviews Scams Lawsuits Frauds ReportedCompany Directory | MercantilaApproximately 20 Reports Foun
Showing 1 - 20Wondering if a report is missing? We DO NOT remove reports from our database. What's This? DateCity, StateTitle 13/1/2013
Zoostores.com Mercantila LLC Rip off refund not recieved ,merchandise not delivered San Matao, CaliforniaAuthor: kokomo IndianaDepartment & Outlet Stores: Zoostores.com Mercantila 21/9/2013
Mercantila LLC Zoostores.com Scammers who take your money on line via credit card then say they can't sell at purchased price and lie and promise refund but customer service says refunds take 10days and they can do nothing about , InternetAuthor: Gardner MassachusettsFurniture & Furnishings: Mercantila LLC 312/30/2012
Mercantila Zoostores No refund on cancelled order. InternetAuthor: Venice CaliforniaSporting Goods: Mercantila 41/7/2012
Mercantila Does Know the Definition of the Word Refund San Fransicisco, CaliforniaAuthor: Carmel New YorkHeating, Cooling & Ventilation: Mercantila 57/26/2011
mercantila mercantilla Rude Liar cheater ripoff scam refused to refund fraud price changing charging my account without my permission Internet, InternetAuthor: los angeles CaliforniaDepartment & Outlet Stores: mercantila mercantilla 612/3/2010
mercantila This company shipped the wrong item to me, and refused to call, email or contact me in any way after the mistake. InternetAuthor: Santa Rosa Beach FloridaFurniture & Furnishings: mercantila 73/14/2010
Mercantila Home Bar Superstore Sold a product they did not have (and counldn't get), hid this fact for two months while sending me bogus shipping dates, and have refused to send a $1,300 plus refund. InternetAuthor: Lufkin TexasFurniture & Furnishings: Mercantila 810/26/2010
Mercantila.com Fraud and quick to charge plastic, but to ship will take months! InternetAuthor: Manassas VirginiaFurniture & Furnishings: Mercantila.com 95/18/2010
Mercantila.com RIPOFF!! STOLE MY MONEY AND DID NOT WANT TO REFUND!!! DID NOT EVEN SHIP THE ITEM!!! San Francisco, CaliforniaAuthor: brooklyn New YorkInternet Fraud: Mercantila.com 106/21/2009
Mercantila A real Schlock house - Don't trust these guys - refused return - lied - hostile - hung up on me. San Francisco CaliforniaAuthor: Asheville North CarolinaSupplemental Health Programs: Mercantila 111/22/2009
Mercantila ,Inversion Table Superstore, Mercantila - Fraudulent Business Practices San Francisco CaliforniaAuthor: Downeast MaineComputer Mail Order : Mercantila 121/21/2009
Mercantila - home Gym Superstore charges credit card but doesn't ship product San Francisco CaliforniaAuthor: louisville KentuckySpecialty Stores: Mercantila/home Gym Superstore 1311/21/2008
Mercantila A/k/a Espresso Machine Superstore Ripoff Fraud San Francisco CaliforniaAuthor: Miami FloridaKitchens: Mercantila A/k/a Espresso 147/26/2008
Mercantila.com FRAUD / ABUSE San Francisco CaliforniaAuthor: San Jose CaliforniaComputer Mail Order : Mercantila.com 151/16/2007
Mercantila - Red Carpet Charges Credit Card for order that does not ship, Keeps Your money ripoff San Francisco, CaliforniaAuthor: Richmond Hill GeorgiaHome & Garden Stores: Mercantila 1612/27/2006
Mercantila This company lies, cheats and steals. Mercantila is not to be trusted. Ripoff San Francisco CaliforniaAuthor: montgomery TexasCon Artists: Mercantila 1711/17/2006
Mercantila Dreadful order handling ripoff InternetAuthor: Keller TexasOn-Line Stores: Mercantila 1811/6/2006
Mercantila 6 weeks from date of order, NO Merchandise, NO REFUND ripoff San Francisco California...Product finally deliveredAuthor: Dunbar West VirginiaSporting Goods: Mercantila 199/29/2006
4 Companies: Mercantila.com, South Shore Furniture, UPS, And VISA ripoff: Conspiracy to Defraud: Won't give me what I PAID FOR, nor my $$ back! San Francisco//Atlanta/California//Georgia/Author: Castle Rock ColoradoInternet Fraud: 4 Companies: Mercantila.com 209/29/2006
4 Companies: Mercantila.com, South Shore Furniture, UPS, And VISA ripoff UPDATE: UPS Attempted Delivery==DAMAGED, so REFUSED! San Francisco CaliforniaAuthor: Castle Rock ColoradoOn-Line Stores: 4 Companies: Mercantila.com Approximately 20 Reports Found
Showing 1-20 | Showing Page 1 of 1From: Brian Reilly <GLASGUENSIS@AOL.COM>
Date: Fri, 05 Apr 2013 08:44:59 -0700
Subject: FW: Reply To Mercantila Ticket #00126109 [ ref:_00D80dVWc._50080Nq8Vk:ref ] WHERE'S MY MONEY?
Brenda,I still have not received my money refund Please advise the name phone number and e-mail of the CEO of Mercantila Bank at your earliest convenience Thank you Brian R
From: Brian R (((REDACTED)))@AOL.COM>
Date: Sat, 30 Mar 2013 10:55:03 -0700
Subject: FW: Reply To Mercantila Ticket #00126109 [ ref:_00D80dVWc._50080Nq8Vk:ref ]
THIS HAS GONE BEYOND A JOKE. I APPRECIATE WHAT YOU SAY YOU HAVE DONE IN YOUR E-MAIL RESPONSES BUTTHERE HAS BEEN NO ACTION FROM THE BANK WHICH SEEMS CONSISTENT WITH ALL BANKS TODAY. QUICK ENOUGH TO CASH IN THE MONEY > VERY SLOW TO RETURN IT. WORLD NEWS IS RIFE WITH THIS BEHAVIOR THE BEHAVIOR OF THIEVES OR INVESTING THE MONEY WHILE FOBBING OFF THE CREDITOR.I AM NOW SEEKING ADVICE ON HOW TO DEAL WITH THIS MATTER.I WILL CERTAINLY BE ADVISING THE APPROPRIATE INTERNET COMPLAINT SITES ABOUT MERCANTILA AS FRAUDSTERS. ZOOSTORES' NAME MAY INADVERTENTLY BECOME BESMIRCHED BY ASSOCIATION
Thursday, March 28, 2013 1:53 PM
Hello Brian, Apologies for the inconvenience. I have further escalated your refund request with the refunds department and you will receive an email confirmation once it has been processed.
Regards,BrendaZoostores.com Customer Care Team
On 3/27/13 8:08 AM, "Brian R" (((REDACTED)))@AOL.COM> wrote:
HERE'S THE CORRESPONDENCE SO FAR
On 3/25/13 10:19 AM, ""Mercantila Customer Support"<firstname.lastname@example.org>"<email@example.com> wrote:
Hello Brian, Sorry for any delay. We have not forgotten about your refund request. You will receive an email confirmation once the refund has processed.
Regards,BrendaZoostores.com Customer Care Team
Sunday March 24 2013 9:19 am
Hi My wife informs that our account has not yet been credited as of yesterdaySaturday 23rd March 2013.
Please expedite ASAP
I apologise for any confusion evident in my Ticket notes to you.
Friday, March 22, 2013 5.22PM
Hi Brenda Thanks for your prompt response.
On 3/22/13 1:10 PM, ""Mercantila Customer Support"<firstname.lastname@example.org>"<email@example.com> wrote:
Your order has been confirmed canceled by the manufacturer. The refundsdepartment has been notified, and we will begin the refund processshortly.
Best,BrendaZoostores.com Customer Care Team
ref:_00D80dVWc._50080Nq8Vk:ref CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.