METRO PCS Deceptive marketing practice, refusal to honor contact, nasty rude sales people Covington Georgia

After getting off the phone with the rude supervisor. I filed complaints with the BBB, Consumer Affairs and also also went on the attorney generals website and downloaded a form to send in a written complaint. this morning a gentleman by the name Dan contacted me from the corporate Metro Pcs office in Atlanta. he was very professional, listened to my concerns and apologized for trouble I went through. he assured me he would take care of it and told me, the independent Metro store reps are poorly trained, he also said they were working on the horrible customer service. he asked me what I wanted and offered to waive 100.00 off the price of any phone I wanted, and also upgraded my service for free for a month. if I liked the new service I can keep it. if not cancel. his number for those ATL folks is 770-256-3010. he will resolve your issues, but I suggest you go through the proper channels and file a complaint with the BBB. the corporate Metro Pcs office address is MetroPCS, Inc.
2990 Gateway Dr Ste 950
Norcross, GA 30071-1129

they actually got a A+ rating which they have had since 2002.
hope this info helps.

Spoke to supervisor tonight hoping to resolve issue, she was very rude and refused to give her last name, she said I don't have to give you a last name. her first name is Teresa and by the way if your unhappy with your service tough luck. I will never patronize this bootleg business ever! next month I'm going with a reputable carrier.