- Report: #936697
Report - Rebuttal - Arbitrate
Complaint Review: METROCITY Moving and Storage Inc.
METROCITY Moving and Storage Inc.GTA, Ontario Canada
METROCITY Moving and Storage Inc. RAM Moving and Storage Moving Scam, Several Company Aliases and phone number changes to avoid exposure, Complaints dating back to 2008, Hidden Fees, Keeps furniture hostage to demand more money, damages furniture, no legiti GTA, Ontario Canada
*General Comment: Ontairio ripped off
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The following are links dating back to 2008 documenting complaints about this company. Note that the same numbers are associated with several company names, addresses and phone numbers:
My experience, Saturday, September 1, 2012 (my friend's move but I was helping with the move and dealt with the movers):
The name on their moving truck was Logan Moving and Storage; they emailed using GTA Movers (gtamovers AT hotmail.com) and the signature at the bottom of their email was Metrocity Moving and Storage inc.
The owners name given to us by the movers was Brian - 416-994-4694; the number in their email signature: 1-866-482-8464, the number in their advertisement: 647-621-6240
They quoted my friend (in writing) for a one bedroom apartment move $55/hr + a $55 travel fee with no mention of additional fees. My friend called to confirm that there would be no hidden fees. When the movers arrived, they wouldn't load the truck until my friend provided a $350 deposit. They finally accepted $300 that she had to go to an ATM to retrieve; they also stated that there would be additional charges for each stair and any heavy items.
During the move, one of the workers pulled my friend aside to get her to sign a contract. He kept the signed copy and would not return it to us when we asked to see it at the end of the move. Then he handed my friend a copy of the contract that said it was a 4 hour minimum charge plus the driving charge of $55. The contract also says that the down payment provided was non-refundable.
The movers arrived 1.5 hours late and moved for 1 hour with the help of 5 of our friends, spending part if that time talking or texting on their phones; then they handed us a bill for $321.50.
When we asked them questions about the hidden fees, they kept telling us that the promises made by the company were not their issue as they were only "ground workers" but to take it up with the owner Brian at 416-994-4694. They would not give us Brian's last name and they were unclear about what the name of the company is that they work for saying that there are different franchises.
Our experience was not as bad as some of the complaints that I have read in my research of this company since the move. Likely many have decided that it is too difficult and time consuming to see that this company is held accountable. I have found it difficult to find a forum with which to warn people. And since they often change their company name and phone number, they continue undetected. That is precisely why they have been able to continue to operate.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 09/04/2012 12:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/METROCITY-Moving-and-Storage-Inc/GTA-Ontario-/METROCITY-Moving-and-Storage-Inc-RAM-Moving-and-Storage-Moving-Scam-Several-Company-Alia-936697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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