• Report: #784605

Complaint Review: METROPCS CORP.

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  • Submitted: Tue, October 04, 2011
  • Updated: Tue, October 04, 2011

  • Reported By: CLIFF — SACRAMENTO California United States of America
METROPCS CORP.
4801 Laguna Blvd., Elk Grove, CA 95758 SACRAMENTO, California United States of America

METROPCS CORP. Metropcs takes money from my bank account, then asks me for another payment for same timeperiod. SACRAMENTO, California

*Consumer Comment: Mistake

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PAID my metropcs bill ON TIME AS ALWAYS. Metropcs for no reason REFUNDED, now asking for payment?!!!!

No idea why this happened.  I checked with my bank and their statement shows I have monthly autopayment - and that Bank PAID. Two weeks later, Metropcs REFUNDED the money.  Now demanding payment again. Both Payment and Refund show on my statement in the same month within weeks of each other. Phone service shut off. I cannot make calls - and I am stranded.

This report was posted on Ripoff Report on 10/04/2011 12:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/METROPCS-CORP/SACRAMENTO-California-95823/METROPCS-CORP-Metropcs-takes-money-from-my-bank-account-then-asks-me-for-another-paymen-784605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Mistake

AUTHOR: Robert - (U.S.A.)

It does appear they made a mistake when they refunded your money.  However, once they found out this mistake they requested you to re-pay the amount.  So while inconvenient, it is not a RipOff.

When the money was refunded, you probably thought "free money".  Unfortunately, you should have realized that you wouldn't get free phone service and were probably going to have to re-submit the payment.  At the very least you probably should have contacted them to see why they refunded the money.
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