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  • Report: #192512

Complaint Review: MGR Solutions; MGR Resource

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  • Submitted: Sat, May 20, 2006
  • Updated: Sun, June 11, 2006

  • Reported By:Burlington New Jersey
MGR Solutions; MGR Resource
14781 Memorial Drive Suite 1999 Houston, Texas U.S.A.

MGR Solutions; MGR Resource liars, probable frauds, probable ripoff, don't exist, phony location, use mail drop Houston Texas

*UPDATE Employee: PRESS RELEASE June 06, 2006 - Michael Bollen, Public Relations Officer

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0Author 1Consumer 0Employee/Owner

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I was researching possible grant monies to remodel my home for a disability, and found MGR Solutions, aka MGR Resource, aka My Government Grants. I filled out the information box since it didn't require any sensitive information, like SS #, just my name, email address, how much money I was looking for and why.

I got a call a few days later. The guy was very sincere and about the best BS artist I've ever run across. He told me I was already approved, the minimum grant was $25K, and their fee was $449, payable by certified check or money, no personal checks or credit cards. I questioned him for about a half-hour; he had all the answers, and compared their service to using someone to prepare your taxes. You could do it yourself, but it was quicker, easier, and more effective to pay a professional to do it for you. He also mentioned they were very busy, and would be expanding into offices on the 21st floor.

I knew it was too good to be true. I called the Houston attorney general's office; they had no reports, which could be good or bad. (I intend to file a complaint with them.) They suggested I call the Texas State Department to see if the company existed, which I did. The Texas State Dept. had no record of a company by that name, or any other name or name combination I could think of, doing business in the state of Texas.

I was unable to find a listing for them in any Internet telephone number search engine. Next I called my county library. They looked up the street address. At the Memorial Drive address given, there is a plumbing contractor, a lawyer, and a private post office, otherwise known as a MAIL DROP. None of the businesses listed there had a suite number starting with a number above 5, indicating a 5-story building. If you go to the www.mgr-solutions.com website, there is a picture of a building approximately 5 stories tall.

These guys are obviously frauds and liars, out to fleece people. They didn't get any money out of me, but they are very good and very smooth. BEWARE!

Kathy
Burlington, New Jersey
U.S.A.

This report was posted on Ripoff Report on 05/20/2006 08:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/MGR-Solutions-MGR-Resource/Houston-Texas-77079/MGR-Solutions-MGR-Resource-liars-probable-frauds-probable-ripoff-dont-exist-phony-lo-192512. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

PRESS RELEASE June 06, 2006 - Michael Bollen, Public Relations Officer

AUTHOR: Michael - (U.S.A.)

Wednesday, June 06, 2006
For immediate release

Contact:
Michael Bollen
Public relations Officer
mbollen@mgr-solutions.com


It has come to our attention over the past several days that a few individuals have posted on www.ripoffreport.com condoning our good corporate name with innuendos, inaccuracies and malicious and misleading statements.

http://www.ripoffreport.com/reports/ripoff192512.htm
http://www.ripoffreport.com/reports/ripoff192742.htm
http://www.ripoffreport.com/reports/ripoff193414.htm

We wish to set the record straight. MGR Solutions is a privately held corporation and not publicly traded. We are a for profit company; as part of our activities we offer financial guidance for both personal and small business related matters.

Many corporations in America use mailing addresses for a variety of reasons. We are no different than the any corporation in America in this regard. Many of our existing clients have mailing addresses along with many citizens in America.

Since these posts are directly related to financial assistance available through private or government agencies, we wish to elaborate on this widely used word. In fact grants is just a word and many forms of assistance are available from a variety of private and government programs and go by other names, including for example, subsidies, insurance, awards, preferential loans etc. The complex vocabulary used by government agencies and other entities is one reason why so many find it difficult to identify the programs that could be of assistance to them.

The following is but a very brief chronology of how we follow up with potential clients.

1. Each and every applicant contacts us first.

2. We do an overall assessment of the application before verbally communicating with the applicant

3. We clearly identify to the applicants on our first contact that we are not a government agency of any kind, nor do we represent them. .

4. We then do a further discover/analysis with the applicant to determine their needs and if we can assist them. We chose not to proceed with many applicants because their expectations or request are unattainable or beyond our scope.

5. If the situation permits we then inform the client that we are prepared to work with them or we contact them again after reviewing their file.

6. We then inform the client of the appropriate fee with respect to the work required to prepare their file.

7. If the applicant wishes to proceed we then send them a disclosure document. The document states the importance of the client's cooperation in providing all necessary collateral materials, along with a written warranty, stating a full refund of our fee if we fail in obtaining results. (Applicants are always given options to consider, and that they can apply for assistance on their own for free.)

We wish to confirm that our advisors are trained to rapidly determine if a potential applicant has a reasonable request with regards to financial assistance and the type of service that we can provide to them. However there are a small segment of applicants who do get upset that we charge a fee and are simply looking for free services or advice. With all applicants we do provide generic information and our advisors are trained to be considerate, helpful, and conduct business under a very strict code of ethics and policies. We conduct internal audits and focus groups in order to improve our commitment to serving the community at large.

As for the BBB of Huston we have contacted them and tried to update our file, but for reasons beyond our understanding this has not been done. The BBB of Houston has been less then stellar in their performance to date, which leads us to believe that their organization is deficient with regards to our file.

These posts are being used to blemish a spotless and untarnished name. If there is one shred of evidence that we are not a good corporate citizen then please submit the facts rather than wild and reckless accusations that are unfounded!
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