- Report: #1001853
Report - Rebuttal - Arbitrate
Complaint Review: MHC Kenworth
MHC Kenworth1524 N Covinton Ave Kansas City, Missouri United States of America
MHC Kenworth all locations Egregious disregard, prevarication, pilfered, entervated! Kansas City, Missouri
*Consumer Comment: Explain
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Now here we are January 23rd 2013 and I have been down since last thursday in a Cummins shop in Harrisburg, Pa. WOW. Only to find out not only is my warranty no good...and I need 8,000.00 dollars plus to fix whats wrong..and not only is what they tell me has happened an impossibility but they expect me to believe it..After all I'm nobody... they are the almighty heman mechanic and I am the stupid little girl driver...They are trying to say that my turbo blew a seal and took out my turbo (which did NOT come apart and go back through the intake) the air charge cooler, main bearings welll the whole bottom side actually...But NOT the top side. NOT EVEN POSSIBLE!! And NOBODY listens when I talk because I'm not suppose to be smarter than them.... I need some help here... NOBODY will step up and take responsibility for any of this....MHC Kenworth didn't do the paperwork right on, as well as misrepresented the warranty....They either installed bad parts (being the bearings that failed) or they installed them incorrectly by over tightening or installing backwards... Because THIS is what happened the bearings failed..took out the air to air..and the turbo seals....I think the bearings were bad..but NOBODY will listen... So MHC says call Cummins...Cummins says call MHC...Cummins has agreed to replace the turbo and cover part of the labor but says MHC is at fault and liable for everything that they are just helping me because of everything I have been through with this whole deal.....MHC Kenworth DO NOT DO BUISNESS with them especially the Atlanta location......But even corperate won't step up..
This report was posted on Ripoff Report on 01/23/2013 10:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/MHC-Kenworth/Kansas-City-Missouri-64120/MHC-Kenworth-all-locations-Egregious-disregard-prevarication-pilfered-entervated-Kansa-1001853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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